office administrator Harrow, England
Job description
Due to continuous growth within the business the position for an Administration assistant has recently opened, this role would be perfect for an individual with experience in administration, running business report and assisting with diary management. You will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service.
As part of this role, you will ensure customer satisfaction and provide professional customer support. You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers and clients on the phone and via email responding promptly to customer and client inquiries.
Responsibilities
· Answering incoming phones calls from customers
· Help to increase and generate new works
· Booking in jobs for your team of engineers
· Running the gas and electrical service program
· Attending client meetings
· Sending and creating reports, charts and KPI’s
· Working through spreadsheet data
· Mastering CRM system
· Working autonomously on projects
· Helping to generate excellent customer service
Other responsibilities may also be
· Supporting other call staff across other contracts
· Assisting clients with additional requests
· Helping new staff to understand the booking process and daily ongoings
· Coming up with new ideas to help better the department
· Assisting with the letter, installation and compliance programs
· Issuing POs to engineers
· Assisting on pricing jobs
Aim
The aim for this role is to assist in running reports and maintaining excellent levels of customers service across the contract, to help uplift the department by helping to meet and exceed KPI’s set and to assist in the daily running of the department.
Requirements
· Previous administration experience
· Experience in call taking and customer service
· Good level of understanding using Excel and collating data
· Experience in creating and running report
· Ability to diary manage effectively
· Strong organization skill
Basic salary of £23500/ year plus the possibility to earn performance and rota bonus.
Working Hours: Mon-Fri 8 am to 6 pm (1 Hour Lunch Break)
Summer hours reduced to 5 pm (April - Sept)
Holiday Period: 28 Days (including bank holidays)
Job Types: Full-time, Permanent
Salary: £23,500.00 per year
Job Type: Full-time
Salary: £23,500.00 per year
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
n/a
Ability to commute/relocate:
- Harrow, HA3 5EQ: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Administrative: 1 year (required)
Work Location: In person
About Village Heating
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.villageheating.co.uk
