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Job description

1 x Full time 9 months fixed term post available

1x Part time permanent post available

The Hearing services Department based at The Leicester Royal Infirmary are looking for an enthusiastic individual to join our team, working in a busy friendly environment.

To provide a courteous, responsive and effective administrative and clerical support to the Hearing Services Department, to support the team by working efficiently and accurately as part of the administration support team.

In conjunction with the Service Manager and General Manager, you will work together to provide leadership, direction and support to administrative staff, whilst developing effective working relationships, efficient practices and a motivated workforce.

• To support the team by working efficiently and accurately as part of the administration support team.
• To contact Hearing Services patients by; telephone, sending confirmation letters, collating patient results and maintaining systems and databases.
• To provide support to the Hearing Services team from a clerical perspective and to facilitate the smooth running of all administrative and clerical processes and procedures.
• Help maintain effective maintenance of Patient records on Practice Navigator PMS assist with data processing and updating of the system.
• To deal with non-routine and emergency demands for appointments promptly and effectively.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

• We focus on what matters most
• We treat others how we would like to be treated
• We are passionate and creative in our work
• We do what we say we are going to do
• We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

• Maintain and update diaries, arranging appointments, rescheduling clinics when required.
• To handle all telephone calls in a courteous, professional manner, paying particular attention to the needs of each individual caller.
• To take messages and relay these accurately and promptly.
• To prepare Balance/Test clinics ensuring all case notes regarding previous test results are collated on file for the consultant’s information following review of all relevant files prior to clinic.
• Monitor and review patient records on Practice navigator on an on-going basis and ensure outcomes and procedures for attendance at clinics.
• Cover reception duties for clerical staff when absent and any other duties that may be required.

(please refer to the job description/person specification for full details on the role)

About University Hospitals of Leicester

CEO: John Adler
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Hospital
Website: www.leicestershospitals.nhs.uk
Year Founded: 2000