office administrator Walsall, England
Job description
About the Role:
At Your Coop Travel, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Administration Assistant, you will:
- Working with our Personal Travel Agent’s bookings to ensure a timely and efficient service for confirmations and tickets
- Reconciling the financial elements for bookings and generally quality checking administration
- Producing a wide range of documentation including letters, emails, tickets and reports
- Actively participating in training made available to you to enhance knowledge and personal development.
- To promote an engaging and professional relationship with our Personal Travel Agents, colleagues, customers and suppliers that we work with.
- Ensure the administration of bookings and financial reconciliation are of the quality and accuracy required
- Complete and reconcile daily banking
- Actively participates in training made available to them to enhance knowledge and personal development.
- To promote an engaging and professional relationship with colleagues, customers and suppliers that we work with.
- Comply fully and accurately to current policies and procedures in place, whilst adhering to deadlines for their completion and submission.
- Act responsibly and to encourage due diligence from all colleagues to protect Society assets. Therefore ensuring the total security of Travel premises, Stock, cash, equipment and personnel at all times.
- Ensure valuable documents and other important data are safely stored.
- Keep confidential all sensitive information both within and outside of work.
- Ensure that all payment handling procedures are followed and colleague purchases are conducted with strict adherence to policies and procedures relating to colleague purchases/bookings.
- Undertake general housekeeping duties as required.
For more details about the role, please check the attached Job Description.
This role is part of a team based from our Head Office in Walsall, with a mix of working from home and in the office.
Please see the below an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date: 13th July 2023
First stage Interviews: w/c 17th July 2023
Second Stage Interviews: TBC
About You:
- 2 years previous administration and customer service experience, both face-to-face and over the telephone
Why Join Us?
The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop (valid until end of January 2024)
- 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)
- Holidays for less with up to £500 off Travel
Other benefits:
• Up to 60% off Childcare fees
• Refer a Friend Scheme
• Paid time off for volunteering
• Colleague Support Fund
• GroceryAid Colleague Mental Health Support
• Ethical mobile and broadband deals
• Annual leave that grows with your career
• Full training and accredited development programmes
… and many more!
We look forward to hearing from you.
