office administrator Northampton, England
Job description
To work as part of a clinical administration team to support a defined team of clinicians, nurses and other healthcare professionals
Provide an efficient general administration day-to-day support to the Service. Duties will include providing a front of house reception service, collection and delivery of notes, filing, faxing and other general administrative duties
A vacancy has arisen for a full time Receptionist / Clinical Admin Assistant to work within the busy Outpatient Service at Northampton General Hospital.
We are looking for an enthusiastic person to join the team. The successful candidate will have a flexible and positive attitude, be methodical, committed team player, able to work under pressure, meet deadlines and have excellent customer services skills as this is a patient facing role.
An eye for detail is essential along with good IT skills.
The successful candidate must have experience in a clerical or receptionist role.
The candidate will need to have an understanding that this role will support various teams within the Outpatient service and will be required to move within the different departments of this service on a daily basis depending on service needs
The post holder will be required to work as part of the administration team and provide cross cover during
periods of staff absence within their existing team and other teams within the Directorate as and when
required. This support should be provided during the hours of 7.30am and 6pm flexibility of the hours are
essential and should be aligned to the Direct Clinical Care time of the Consultants for whom they support.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Provide a reception service to patients, relatives, carers and all staff groups.
Provide general administrative services as required by the department
Locate medical notes within a department or request them from other locations
Provide timely collection and delivery of medical notes when required
Photocopying, faxing and posting documentation
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions
Update the relevant databases and patient information systems when required
Liaise with other hospital departments
Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc
Takes responsibility to ensure that Professional Registration is up to date at all times
and does not lapse or expire and to inform line management immediately with any
concerns of if registration lapses or expires (all registered staff).
This post involves access to patients and their data include children and/or adults at
risk, as defined by the Disclosure and Barring Service (DBS). It will therefore be
necessary for the post holder to apply for and be in receipt of a satisfactory
The Trust requires all new starters to subscribe to the DBS update service, where it is
a requirement of the role.
Be responsible for maintaining own vaccinations that are applicable to the role.
Safeguard patient confidentiality at all times, including adherence to the Data
Protection Act.
Attend statutory and mandatory training and refresher courses as necessary.
This post is subject to the terms and conditions of employment of Northampton
General Hospital NHS Trust.
Be aware of the responsibilities of all employees to maintain a safe and healthy
environment for patients, visitors and staff.
Ensure that all duties are carried out to the highest possible standard, and in
accordance with current quality initiative within the area of work and the Trust’s
Equality, Diversity and Inclusion Strategy.
Have a commitment to identifying and minimising risk, report all incidents and report to
the manager any risks which need to be assessed.
Any other duties commensurate with the grade and in line with the requirements of the
post.
This job description reflects the present requirements of the post and it does not form
art of the contract of employment. If the duties of the post change and develop the job
description will be reviewed and will be subject to amendment, in consultation with the
