office administrator Boston, England
Job description
To ensure patients receive Outpatient, Routine, Urgent, Suspected Cancer and MDT appointments in a timely manner through tracking patients along their pathway, co-ordinating hospital appointments in line with the booking requirements of the Trust.
To ensure patients receive all relevant information in a timely accurate and effective way.
To ensure all data relating to patients is captured in a timely and accurate manner.
To provide a customer focused booking service.
To provide reception services to relevant areas in a professional, understanding and courteous manner.
To use Trust information systems for the recording and reporting of clinical and performance data in accordance with the Trusts IT Strategy.
To proactively manage waiting times for individual routine and cancer patients to ensure targets are not breached by negotiating patient management arrangements with responsible staff and directly with patients themselves.
Work to reporting deadlines and inform line managers in advance of potential problems and breaches.
The post holder will agree to follow procedures and protocols such as the Elective Access Policy (EAP) and Standard Trust Administration Guidelines (STAGS
Ensuring Data Accuracy.
To be proficient in the use of CareFlow PAS.
Maintain a high level of knowledge of national Cancer Waiting Times (CWT) Targets and Guidance, and 18 week RTT.
Negotiate with other departments of the Trust to ensure that patient appointments are booked to meet national and local waiting time targets. Liaise with clinicians and their secretaries regarding issues with clinics.
Inform potential patient breaches to the relevant managers within Outpatients, CBU and Cancer Services where appropriate.
Negotiate and co-ordinate appointments with patients in line with national RTT standards.
Have an understanding of the Trust Patient Access Policies particularly in reference to the management of routine and cancer patients, and understand the responsibilities within.
To ensure all administrative processes are dealt with in accordance with the Trust’s Access Lists Policies.
To maintain the Patient Administration System (CareFlow) as required ensuring accuracy and timely data quality in accordance with Trust protocols.
To input OPCS (Office of Population Censuses and Surveys) and HRG (Healthcare Resource Group) codes where relevant.
To update patient information using the Summary Care Record.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
For further details regarding the job role please see the attached Job Description and Person Specification.
