office administrator Bishops Stortford, England
Job description
Our client is seeking an organised and efficient Office Administrator to join their team in the Food Manufacturing industry. The main tasks include customer service, order processing, dispatch of orders and data processing. The successful candidate will report in to the office manager and will play a crucial role in ensuring the smooth and efficient functioning of our office operations.
Responsibilities:
- Customer service skills required for telephone, emails and meeting and greeting customers at the premises.
- Receive and process incoming orders, ensuring that all relevant information is accurately recorded into the system.
- Book deliveries with customers by telephone or email, liaise with the third-party transport providers to schedule deliveries
- Track shipments and provide updates to customers on ETA, check for proof of deliveries before clearing an order for the accounts team.
- Process documentation and certificates before the transportation of goods, complying with each destination of goods.
- Enter data in relevant systems such as order details, customer information and transportation data.
- Check and maintain inventory levels, updating records and initiating reordering when necessary.
- Assist in the preparation of documents, presentations, and reports as needed.
Key Skills and Qualifications:
Excellent communication and interpersonal skills, with the ability to effectively engage with customers, colleagues and management
Organisation, Time Management and Flexibility: the individual will be handling multiple tasks. These skills are crucial to prioritise tasks, meet deadlines, and ensure efficient workflow.
Attention to Detail.
Problem-solving and Decision-making: coordination with transport providers, resolving delays or damages according to company procedures will often be required.
Computer literate: Experienced use of Office 365 is a must. Knowledge of spreadsheet applications for data entry as well as familiarity with CRM systems will be valued.
Benefits:
Own workstation in the Office at business premises in Little Hadham
Mon-Friday 9am -5pm
Casual smart dresswear.
Staff fridge, microwave and hot water tap for drinks. Free coffee, tea and bottled water.
Training provided.
Free parking
Holiday - 20 days plus bank holiday.
