Office Administrator Bicester, England
Job description
About us
HERO-ERA - The Platform for Historic Motoring
HERO-ERA provide a one stop platform for historic motoring that is friendly, professional and delivers real value. A platform by enthusiasts, for enthusiasts.
We operate across diverse disciplines, which includes classic car rallies, membership programme and services. Bespoke events, insurance, classic car hire, and an on-line store.
We are looking for a new team member to join us at our newly built facility based at Bicester Motion.
This is a unique opportunity, and we are looking for that special person. If you are a team player and outgoing, then this is a unique and rare opportunity to join our small professional dedicated team. This role is an important part of our team, in a busy office where we deliver 20 plus events a year.
About us
Our mission is to provide a one stop shop platform for historic motoring that is friendly, professional and delivers real value. Together with our Members and Partners, we continue to build on our past efforts with the same shared enthusiasm and passion.
Role and responsibilities:
The OA is often the first person that members and non‐members contact when dealing with
HERO‐ERA. The role is likely to be held by a person with a bubbly, friendly, outgoing personality attached to a can‐do attitude. They would need to be punctual and very organised.
Based at our brand‐new state‐of‐the‐art purpose‐built HQ at Bicester Motion, the OA role is clearly defined but there will be a requirement to carry out any other work such as attendance at social events, shows and on other events to assist and promote HERO‐ERA.
The OA role has seven main elements:
1. Meet and greet.
2. Manage the office environment for visitors.
3. Support the office team.
4. Process store orders & maintain stock records.
5. General office support
6. On event.
7. Other roles
1. Meet & Greet.
The face and voice of HERO‐ERA
- Often the first face seen on arrival at HERO‐ERA HQ
- Dealing with enquiries on the phone – transferring calls to the right person
- Answering the door, accepting deliveries, and directing guests the right way is all part of the experience.
- Meet and greet at social events taking place at HERO‐ERA HQ
2. Manage the Office environment for Visitors:
Looking after our visitors when they visit the HERO‐ERA HQ adds the ‘we care’ to their experience.
- Making guests comfortable when they arrive
- Offering refreshments
- Ensuring that our facilities are meeting our expectations and that of our guests.
3. Support the Office Team:
Our busy team, your colleagues, need support from time to time.
- Assisting the Events Team
- Assisting the Hospitality team
- Assisting the Membership Team
- Assisting Arrive & Drive
- Assisting Senior Management and the Directors
4. Process store orders & maintain stock records.
Meeting our customer expectations:
- Follow through on‐line store orders with suppliers to ensure they are shipped.
- Pack and post in‐house products, against orders received.
- Check pricing in line with suppliers.
- Deal with customer enquiries.
5. General office support
Making sure the office runs as expected:
- Receiving and checking in deliveries
- Distributing incoming mail
- Organising outgoing postage; letters/parcels
- Manage the stationery store: o Checking in orders against delivery note o Advising the relevant teams of the order arrival o Placing Stationery orders
- Assisting the events team prior to an event, such as: o Printing & binding of route & Map books o Printing any additional paperwork o Creating competitor official and marshal packs o Assisting with making up the Control Board boxes o Assisting with loading the logistics van pre event o Offloading and sorting content post event
6. On Event:
Assist, as and when required, with general hospitality / marshaling during events, this includes, but not limited to:
- Marshalling
- Manning the competitor help desk.
- Assisting at signing on
7. Other roles:
Any other roles that are needed in respect of delivering the events, shows, etc. as required by the company.
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- BICESTER: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
