Office Administrator Newcastle upon Tyne, England
Job description
Position: Office Administrator
Department: Sales/Admin
Term of Employment: Permanent – Full Time.
Hours: 37.5 hrs. per week, Monday to Friday between the hours of 8.00am-5.00pm
Salary: £10.91 rising to £11.24 after probation period
Reporting to: Commercial Manager
About Us:
Gas Direct (formerly Dixons Gas) have been supplying Northeast Businesses with cylinder gases for over forty years and in this time have grown from a small family run company to one of the largest independently run cylinder gas suppliers in the UK and now continues to thrive as a subsidiary for Air Products PLC but with a stand-alone business identity and development plan backed up with robust financial strength.
We have an excellent reputation within the industry which has been achieved by remaining true to our core values:
- An excellent customer experience is our primary aim.
- Quality is a given at a good price for the customer.
- Always provide the best value solution for our customers.
- Our employees are our main asset.
Role Description:
The position available is a full-time role (37.5 hours) within the Order Management and Sales Ledger team in the Sales Administration Office. The role requires delivering a high standard of customer service as well as sales account management and order processing.
Role Responsibilities:
- Responding to customer enquiries/order requests via telephone & emails.
- Sales order, delivery & invoice processing
- Posting orders to delivery scheduling teams
- Data entry on excel & inhouse software systems
- Opening & maintaining customer account structures
- Taking card payments via telephone
- Posting BACS, Card, Cash & Direct Debit payments to customer accounts
- Resolving ledger queries
Ideal Candidate:
· A strong telephone manner
· Good communication skills
· Attention to detail
· Calm, respectful and professional in sometimes challenging situations
· Brings a positive and can-do attitude to the team.
Essential Experience / Skills:
- Computer literate
- Ability to complete set admin tasks
- Reliable / Flexible to change
- Able to organise and prioritize workload in a busy office
- Provide full admin support to your team members
Preferred Experience / Skills:
- Excellent communication skills
- Good knowledge of general administration work
- Ideally 1 year + experience in a similar role but flexibility exists for enthusiastic intelligent candidates who can demonstrate an ability to learn quickly and adapt.
Interview Process:
Initial interviews will be notified by email and conducted by telephone
Second round of successful candidates will be invited to our Newcastle office for further discussions.
Job Types: Full-time, Permanent
Salary: £10.91-£11.24 per hour
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
- Yearly bonus
COVID-19 considerations:
All required PPE will be supplied to employees
Ability to commute/relocate:
- Newcastle upon Tyne, NE5 1NF: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
- Administration: 1 year (required)
- SAP: 1 year (preferred)
Work Location: In person
