Office Administrator Remote
Job description
- 1+ years administration experience in an office environment
- achieved GCSE's (including English and Mathematics) graded 4 and above
- accomplished A-Levels graded C and above OR BTEC (Pass/Distinction) OR Apprenticeship OR equivalent
- capability to be in the London office as required by the company
- legal right to work in the United Kingdom
- excellent written and verbal communication skills
- proactive and self-motivated, with the ability to work independently as well as part of a team
- customer focused approach
- ability to prioritise work and meet deadlines
- accuracy and attention to detail with the willingness to learn
- analytical and able to solve problems
- proficient in Microsoft Office Suite (specifically Excel, Teams, and Outlook)
- support the servicing team with all commercial insurance renewal and endorsement functions, including notifying carriers of renewal and changes
- assist our in-house underwriters and processing teams for our binder products (Personal Accident and General Liability), renewing policy lines in the Client Management System currently Applied Epic
- effective organisation of insurance accounts, ensuring all correspondence and documentation is recorded on the company system in an organised manner and make effective use of the diary system (Applied Epic)
- maintain up to date account status of activities, booked, and to-be booked commercial insurance policies to provide management on a weekly basis
- ensure timely premium collection and reconciliation, provide support with Aged Receivables, and follow internal procedures accordingly
- confirm appropriate due diligence and sanctions checks are conducted in line with company procedures
- adhere to company policies and procedures and obtain necessary authorisations at appropriate points in the process
- actively undertake personal development to ensure up to date knowledge and understanding of best practices for the commercial insurance department and account management
- maintain a high level of attention to detail to ensure all records are accurate from both an overall account and individual policy perspective
- perform remote work of your administrative duties and travel to the London office as needed by your manager and Clements Worldwide
- follow protocols and policies established by your department, Legal , Human Resources (HR) or any department in which guidelines must be met
- other responsibilities and duties may be assigned depending on department need
- Optional private medical, dental and a cash scheme
- Generous pension scheme with a 10% contribution from Clements
- Automatic enrolment into Group Income Protection and Group Life
- 24 annual leave days per calendar year, with up to 8 days rollover
- 3 mental health days per calendar year
- 9 standard paid bank holidays
- Paid parental leave
- Occupational company sickness leave and pay
- "Dress for Your Day" dress code
- Education assistance: certifications and continuing education
- Optional gym membership
- Reimbursement season ticket loan scheme
About Clements Worldwide:
Clements Worldwide is the leading provider of insurance solutions for expatriates and international organizations. Founded in 1947, Clements offers worldwide car, property, life and health, and specialty and high risk insurance to clients in more than 170 countries. Our dedicated staffs in Washington, DC, London, and Dubai are committed to providing superior customer service and claims response. Company History In 1947, Robert Clements and M. Juanita Guess-Clements founded a domestic insurance business. While she and her husband managed Clements & Company, Guess also worked at the U.S. State Department. One day, she referred her husband to a colleague who needed life insurance and happened to manage the U.S. State Department's claims office. After purchasing a policy from Clements, the happy client remarked, "If only you could help me with all this!" as he pointed to the insurmountable pile of claims in his office submitted by U.S. Foreign Service officers. At the time, not a single company provided international personal insurance products and Clements immediately realized the potential. The Washington, DC-based firm's proximity to the U.S. State Department and Foreign Service headquarters positioned Clements to quickly become the preferred provider of personal property and auto insurance to government personnel living and working abroad. In the late 1970s, under Guess' direction, the company began addressing the needs of expatriate clients outside the Foreign Service. By 1981, when the founders' son, Jon B. Clements, joined the firm, Clements had become a thriving agency. To reflect its growth as a global brand, the company changed its name to Clements International in 2001. In 2011, the company underwent a brand transformation and became Clements Worldwide to better reflect its organizational and strategic goals. Today, Jon is CEO and Chairman of Clements Worldwide, and with the support of his leadership team, he continues to guide the company with the same entrepreneurial spirit of his beloved parents.
