office administrator Carmel, IN
AlphaGraphics - US605
Full Time
Carmel, IN
20 - 17 USD HOURLY Today
Job description
BENEFITS/PERKS:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US605 is actively seeking an Office Administrator / Receptionist to join us full time. The Office Administrator / Receptionist is primarily responsible for establishing and maintaining positive relationships with our customers.
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
The Office Administrator / Receptionist is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.
While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.
Your primary duties will include answering customer phone calls/emails, and managing sales transactions.
WHAT WE EXPECT OF YOU:
Specific responsibilities include:
- Competitive Compensation
- Career path development
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US605 is actively seeking an Office Administrator / Receptionist to join us full time. The Office Administrator / Receptionist is primarily responsible for establishing and maintaining positive relationships with our customers.
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
The Office Administrator / Receptionist is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.
While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.
Your primary duties will include answering customer phone calls/emails, and managing sales transactions.
WHAT WE EXPECT OF YOU:
Specific responsibilities include:
- Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.
- Identifies the customer and his/her project through a few questions:
- What project are you working on today?
- Do you have an account with us?
- Follows up on estimates and orders.
- Handles cash, check, or credit card transactions and deposits at front counter.
- Notifies customers when order is completed.
- Handles customer complaints, forwards to management when appropriate.
- Maintains front counter cleanliness, preparedness checklist.
- Maintains front counter filing systems.
- Logs new customer contacts for future follow up.
- Takes complete messages for team members.
- Refers customers to inside sales rep when appropriate.
- Interact with clients in person, over the phone, via email, messaging, etc.
- Understand AlphaGraphics’ products, services, capabilities, & pricing.
- AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
