non title Reading, England
Job description
Job Opportunity in Reading/swindon
We are looking for individuals with the confidence, experience, charisma and ability to build strong rapport with our customers. We also seek people who are happy to take on added responsibility. No technical experience is required, however you are required to be good with computers and have customer service experience.
This role is available either Full Time or Part Time with option to SPONSOR TIER2 visa if needed.
Key tasks and responsibilities:
1. Supporting the Clinical Team
a. Proving key support to the clinical staff as they carry out the medical duties
2. Relationship Building
a. To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing.
b. To support the sonographer throughout the scan process allowing them to concentrate on the clinical aspects of the scan
c. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, dignified, non-threatening and informative way.
3. Selling
a. To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales
4. Handling difficult situations
a. To deal with customers with compassion and sympathy as the primary objective.
b. To ensure that the customer is helped through the process of communicating with the sonographer
c. To ensure that relevant paperwork is completed thoroughly
5. Hygiene and comfort
a. To clean down the clinic at the end of each trading period and to generally ensure that the clinic is spotless at all times
6. Administration
a. To handle basic administration tasks to a good standard
b. To be reasonably computer literate
7. Other duties
a. To be prepared to take on other duties and responsibilities within the clinic as required, including reception, marketing, social media and administration
Job Types: Full-time, Permanent
Salary: £20,000.00-£22,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Do you need a sponsorship Visa? What is your current visa status in UK?
- When are you available to start?
- Are you willing to relocate to reading?
Work Location: In person
