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Front of House Days (SW18)

Up to £28,500

The role:

You will act as a face of our brand new co-living building based in Earlsfield and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home, and with the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoying meeting new people. This role is 8am – 8pm on a 4 on, 4 off shift pattern.

What will you do?

• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV

What are we looking for?

• Experience in a customer-facing service role, but front desk or concierge experience is not necessary
• Night shift experience (preferred)
• Exceptional customer service skills and a natural people person who can quickly build rapport
• High organised and ability to make decisions under pressure
• Excellent communication and listening skills
• High level of attention to detail
• Confident with IT software and systems

• We offer amazing benefits such as, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!