non title London, England
Job description
About Serene Dental: -
Serene by Dr. Safa presents an exciting opportunity for a professional and empathetic professional to join our team as a Dental Treatment Coordinator, located in the heart of Knightsbridge, London. We are looking for a motivated, ambitious, and experienced treatment coordinator to join our kind and caring team. Our aim is to promote feelings of serenity and peace. Our beautiful clinic interiors have been carefully designed to exude a sense of calm and luxury, akin to that of a spa.
About the Job role:
- Be the first point of contact for new patient inquiries.
- Contact patients to discuss treatments we offer and arrange their appointments.
- Create a pleasant patient journey for each client.
- Public relations and patient management.
- Marketing, advertising, and recalling.
- Health and safety.
Essential Requirements:
- Previous experience working in a Dental practice as a treatment coordinator or Practice manager or Dental Nurse.
- Previous experience in a sales-based customer-focused industry
- Excellent negotiation and closing skills.
- Incentivised by hitting key targets.
- Proven sales track record in developing new businesses.
- Organised with impeccable attention to detail.
- Motivated to be successful.
- Positive attitude and good communication skills
- Competent level of IT proficiency
Job Responsibility:
- Arrange a meeting with new patients away from a surgical environment and discuss their treatment options.
- Discuss financial options with the patients.
- Exp with marketing and advertising
- Host open evenings and be available to discuss treatments with current and potential clients.
- To be able to interview and record interviews with the clients.
- To ask for testimonials
- To produce financial information to include KPIs in the time scale defined. Also, to present financial data at regular meetings with the partners.
- Ensure that receipts are always given for both NHS and private work, and that accurate records are drawn up to show monies received.
- Carry out full reception duties as and when required.
Public Relations and Patient Management
- To assist in surgery or on reception when emergency cover is required.
- Evaluate opportunities for local marketing initiatives by monitoring the source of new patients and comments of existing patients.
- Ensure that internal marketing standards are maintained.
- Monitor patient feedback using questionnaires provided at prescribed intervals.
- Handle patient’s complaints from initial complaint through to resolution. Liaise with other members of the team as necessary.
- Ensure that patient records are accurate and current.
- Ensure that patient accounts are settled in accordance with prescribed procedures and time scales.
- Experience with intra-oral scanning preferred but not essential.
Key Job benefits:
- A competitive salary with the possibility to grow & progress as a practice manager.
- Commission on achieving targets with clear KPIs.
- A great opportunity to work alongside our friendly professional experienced winning team.
- On-going support and the opportunity for personal and professional development.
- Career development and opportunities are available for those wishing to grow.
- Substantially discounted dental treatments for yourself
Job Type: Full-time
Salary: £26,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pays.
- Performance bonus
Ability to commute/relocate:
- London, SW1X 7JN: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Job Type: Full-time
Salary: £26,000.00-£30,000.00 per year
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- London, SW1X 7JN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of Treatment Co-ordinator experience you have?
Work Location: In person
