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There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.

Interested in becoming part of our family...?

To better serve our communities across East London, we have recently rolled out a new 24-hour operating model at our Walthamstow Care Centre meaning we are now seeking Ambulance Funeral Service Operatives to join our Service Delivery Lead Jim Gilbey and his dedicated team of funeral service professionals.

What Will I Be Doing?

Our Ambulance Funeral Service Operatives work in teams to fulfill a 24/7 rota and are primarily responsible for bringing the deceased into our care from the place of death, providing care for the deceased, and providing transport to and from funeral homes. Our Care Centre is the centre hub of our operation which provides a service to our client-facing branches across North East London. The smooth operation of our Care Centres is essential to meeting the needs of our clients through timely and efficient transportation and respectful care of the deceased, as well as fulfilment of quality funerals by providing a capable and equipped team on the day.

Duties will include:

• 
  Managing all transfers of deceased including into our Care Centres, funeral homes, places of worship, private residence, and any other third-party premises, organising relevant documentation, and dealing with third parties (e.g., police).
• Participate in the care of the deceased, including preparation, first rites, dressing, and encoffining as required.
• Always maintain excellent standards of vehicle cleanliness and operating efficiency.
• Ensure vehicles are stocked and fuelled as required and that safety checks are carried out.

What Do I Need?

• 
  A full UK driving license (manual) and ideally familiar with local geography
• Good level of physical fitness, as this role will involve heavy lifting duties
• The necessary documentation for a basic DBS, reference & driving license check.
• Pride in your appearance, ensuring you are always professional
• A caring and empathetic nature
• The determination to deliver excellent client services
• Reliable; both in terms of timekeeping and fulfilling agreements
• Committed to the provision of excellent deceased care and client service

Our ambulance crews will work in shifts, covering Monday - Friday in the following shift pattern:

Week 1 & 2 - 6 am - 2 pm

Week 3 & 4 - 2 pm - 10 pm

Week 5 - 10 pm - 6 am

What do you get?

• 
  An annual salary of £32,775.00 (including night shift allowance)
• Weekend overtime @ £24.24 per hour ( 1 x 12 hour shift per month mandatory)
• Accruing 22 - 25 days holiday + bank holidays
• Sick pay eligibility after 12 month qualifying period
• Life Assurance 2 x salary
• Company Pension Scheme
• Opportunity to enrol on several of our apprenticeship schemes
• Full uniform provided

What are the next steps?

To be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.

Learning & Development

Our Learning and Development teamwork with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish!

Apprenticeships

From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity, and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.