Non Motor Incident & Claims Handler Sunderland, North East England, England
Job description
Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with DB who acquired Arriva in 2010.
Proactive handling of claims involving property damage and associated elements in a cost effective and efficient manner to closure within allocated authority levels and in agreement with the Transcare procedures guide/SLA’s.
This role is full time, permanent – 35 hours per week, working hours between 7.30am – 7pm. Fix working hours available. This role becomes partly hybrid after completed training in the office.
Responsibilities
Handling of incidents/claims in line with the Transcare Claims Procedures Guide/SLA and Current Case Law
Handling of incidents/claims up to an authority level of £5K in line with the Transcare Claims Procedures Guide/SLA and Current Case Law
Process of supplier invoices up to an authority level of £5K
Complete reviews aqs required
Attend all relevant training as required
Attend where required any meetings with UK Bus/UK Trains
Report accurate work returns
Support inputting of telephone reported incidents by own drivers
Handling all data including CCTV discs in accordance with company/departmental policy and Data Protection Act 1998
About you
Excellent organisation and communication skills.
Strong analytical skills
Strong attention to detail
Good working knowledge of Microsoft Office
Ability to work confidently with contacts across UK
Strong verbal, written (including drafting) and problem-solving skills; and
Ability to work to challenging timescales, when required
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Close Date: 17/02/2023
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- On-site parking
- Wellness programme
Schedule:
- Day shift
Work Location: Hybrid remote in SUNDERLAND
Application deadline: 17/02/2023
Reference ID: R-024991
