NOC Support Engineer

NOC Support Engineer Bath, England

Truespeed
Full Time Bath, England 25000 - 35000 GBP ANNUAL Today
Job description

Who we are?

We’re a multi award-winning company that’s growing fast and constantly evolving. We need innovative and passionate people who’ll make a real difference to the business and our customers – and that’s where you come in. Your talent and skills will play a key role in Truespeed, and will help shape our future by bringing the South West the best broadband and customer service around.


Reporting to: Network Operations Manager

You’ll be responsible for:

  • Supporting the smooth and efficient day to day operation of the entire Truespeed network.
  • Delivering a professional interface into the Truespeed Operational technical function.
  • Providing end-to-end incident management and be th
  • e key contact throughout the incident lifecycle.
  • Interfacing with 3rd parties as required for support or incident related issues.
  • Creating and submitting knowledge articles to increase 1st-time fix rates.
  • Developing, maintaining and updating NOC processes and procedures.
  • Ensuring faults are escalated and resolved within the customer contracted Service Level.
  • Proactively monitor our systems and networks via our internal monitoring system, investigating, troubleshooting, resolving and escalating issues.
  • Providing incident management and technical resolution of 1st line network-related faults and prompt escalation to 2nd line when required.
  • Maintaining and updating the ticket management system throughout the incident lifecycle.
  • Raising, tracking and managing all defect tickets, ensuring we implement actions to mitigate against recurring issues.
  • Engaging and proactively feedback on system and process improvement.
  • Managing low-level change requests.
  • Working with mixed vendor network kit as well as IT systems.
  • Diagnosing the root causes of network issues using analytical and problem-solving skills.
  • Be prepared to go On-call duty and shift as part of a rota, to support the smooth running of our 24/7 network. Responding to incidents and supporting the field & systems engineering team in network maintenance and repair.
  • Ensuring the timely documentation of all fixes and changes to the Network.
  • Any other duties that may be required to ensure the successful operation of the Truespeed network.


Essential Skills & Experience:

  • Experience working in an Internet Service Provider or Data Centre following best practices.
  • Strong understanding of network & IT infrastructure
  • Basic knowledge in all matters relating to optical ethernet, IP transmission and routing (including ISIS and BGP).
  • Understanding of optical fibre network FTTH technology.
  • Experience working within Unix-like environments (i.e. Linux, FreeBSD).
  • The aptitude to work to a high standard autonomously or within a team.
  • Team player, building positive relationships internally, with suppliers and customers.
  • Pro-active, can-do attitude, always going the extra mile.
  • Ability to communicate clearly and present complex technical information to both technical and non-technical audiences.
  • At least a year’s experience of working in a busy, customer-focused Telecoms, Data Centre or IT NOC environment.
  • The flexibility to work rota’d hours as needed.
  • Telecommunications / Network knowledge would certainly be helpful.


Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

  • Life insurance
  • Health care options
  • Competitive pension scheme
  • 25 days holiday plus bank holidays
  • Great opportunities for career development
  • Onsite parking

Location

Bath

Department

Technical

Job Title

NOC Support Engineer

Salary

£25,000 to £35,000 DOE

City

Bath

Country

United Kingdom

NOC Support Engineer
Truespeed

www.truespeed.ca
Brockville, Canada
Unknown / Non-Applicable
Unknown
Company - Public
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