NOC Support Engineer

NOC Support Engineer Bath, England

Truespeed
Full Time Bath, England 25000 - 35000 GBP ANNUAL Today
Job description

Who we are?

We’re a multi award-winning company that’s growing fast and constantly evolving. We need innovative and passionate people who’ll make a real difference to the business and our customers – and that’s where you come in. Your talent and skills will play a key role in Truespeed, and will help shape our future by bringing the South West the best broadband and customer service around.


Reporting to: Network Operations Manager

You’ll be responsible for:

  • Supporting the smooth and efficient day to day operation of the entire Truespeed network.
  • Delivering a professional interface into the Truespeed Operational technical function.
  • Providing end-to-end incident management and be th
  • e key contact throughout the incident lifecycle.
  • Interfacing with 3rd parties as required for support or incident related issues.
  • Creating and submitting knowledge articles to increase 1st-time fix rates.
  • Developing, maintaining and updating NOC processes and procedures.
  • Ensuring faults are escalated and resolved within the customer contracted Service Level.
  • Proactively monitor our systems and networks via our internal monitoring system, investigating, troubleshooting, resolving and escalating issues.
  • Providing incident management and technical resolution of 1st line network-related faults and prompt escalation to 2nd line when required.
  • Maintaining and updating the ticket management system throughout the incident lifecycle.
  • Raising, tracking and managing all defect tickets, ensuring we implement actions to mitigate against recurring issues.
  • Engaging and proactively feedback on system and process improvement.
  • Managing low-level change requests.
  • Working with mixed vendor network kit as well as IT systems.
  • Diagnosing the root causes of network issues using analytical and problem-solving skills.
  • Be prepared to go On-call duty and shift as part of a rota, to support the smooth running of our 24/7 network. Responding to incidents and supporting the field & systems engineering team in network maintenance and repair.
  • Ensuring the timely documentation of all fixes and changes to the Network.
  • Any other duties that may be required to ensure the successful operation of the Truespeed network.


Essential Skills & Experience:

  • Experience working in an Internet Service Provider or Data Centre following best practices.
  • Strong understanding of network & IT infrastructure
  • Basic knowledge in all matters relating to optical ethernet, IP transmission and routing (including ISIS and BGP).
  • Understanding of optical fibre network FTTH technology.
  • Experience working within Unix-like environments (i.e. Linux, FreeBSD).
  • The aptitude to work to a high standard autonomously or within a team.
  • Team player, building positive relationships internally, with suppliers and customers.
  • Pro-active, can-do attitude, always going the extra mile.
  • Ability to communicate clearly and present complex technical information to both technical and non-technical audiences.
  • At least a year’s experience of working in a busy, customer-focused Telecoms, Data Centre or IT NOC environment.
  • The flexibility to work rota’d hours as needed.
  • Telecommunications / Network knowledge would certainly be helpful.


Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

  • Life insurance
  • Health care options
  • Competitive pension scheme
  • 25 days holiday plus bank holidays
  • Great opportunities for career development
  • Onsite parking

Location

Bath

Department

Technical

Job Title

NOC Support Engineer

Salary

£25,000 to £35,000 DOE

City

Bath

Country

United Kingdom

NOC Support Engineer
Truespeed

www.truespeed.ca
Brockville, Canada
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

Ambulance Care Assistant
Falck UK Ambulance Service Wembley, England 12 GBP HOURLY Today

As well as driving, you'll lift and help patients in and out of the vehicle. *Manual Driving License* held for 6 months or more and comfortable with driving a

Trainee IT Support Engineer
1 Office Dundee, Scotland 17500 - 19500 GBP ANNUAL Today

1 Office are a passionate about customer services driving efficiency through business technology. We look for all our staff to have a can-do attitude, be

Kitchen staff / 2042 - The Central Bar, Cardiff
J D Wetherspoon plc Cardiff, Wales 10.72 GBP HOURLY Today

At a glance, your role is to deliver excellent customer service to make hungry and thirsty customers happy! A 50% discount on food and soft drinks, when working

Section Manager - Nights
Bakkavor Boston, England 35500 - 36844 GBP ANNUAL Today

In this busy, exciting and hands on role, you will pro-actively manage health and safety to ensure a safe working environment as well as maintaining standards

receptionist
Summerfields Animal Hospital Fort Worth, TX 37628 - 28004 USD ANNUAL Today

Looking for Receptionist.

Details:

Responsibilities include: