Find More Than 10K+
United Kingdom Jobs

On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner.

About Viasat

Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are—on the ground, in the air or at sea, while building a sustainable future in space.

Chief Operations Office

The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT.

Our customers rely on Inmarsat products and services to connect and remain connected to their world wherever they are, at times in hazardous and life-threatening situations. We provide a global network that our customers depend on, and in Inmarsat Network Operations, our aim is to ensure reliable and robust operation of those vital services so that our customers never question that reliance.

You have a self-driven passion to understand how things work and how they can be improved. You are passionate about technology, its applications, and how it can contribute positively to society both today and into the future. You read, study, and continuously develop your skills, cultivating innovative ideas, and you communicate those concepts effectively, in a way that inspires others to embrace and follow your vision.

The NOC Controllers role is an exciting opportunity to work with like-minded, brilliant people, and get involved in the technology revolution happening in Space. You will play a key role in the Service Monitoring and Incident management team, providing support functions to Subject Matter Experts to take the most relevant and effective action.

The scope covers from the detection and identification of significant incidents, recording and communication of the incident, determination of issue and probable root cause through analysis and tools, the identification and execution of remedial actions to ensure services remain in their optimal state, through to reporting on the effectiveness of the solutions to drive further improvements.

The role will include the identification of Continuous Improvement opportunities, defining a solution to the issue and delivering on it or promptly raising it to the next supporting technical level.

• Proactively respond to alarms to minimise any possible service outage.
• During service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible.
• Escalate as specified in the relevant procedures and handle the communication to the stakeholders.
• Produce timely and accurate reports.
• Perform regular daily and routine checks on all systems and services to ensure their reliability.
• Provide feedback on operational issues to other controllers, NOC support engineers and managers.
• Contribute on keeping up to date procedures, documentation and contact details.
• Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours.
• Provide support as necessary to Land Earth Stations in maintaining network carrier levels.
• Monitor the progress of any distress traffic in the network and take immediate action if necessary.
• Identify areas for automation to reduce manual efforts where possible.
• Proactively contribute to continuous improvement by adopting a proactive mind-set, presenting ideas to management, and championing continuous improvement at team level.
• Create efficient operational and technical processes/procedures, reclaiming time from waste.
• Provide support through coaching and training to other engineers and teams.
• Provide support for Customer care cases within the time frame as they are defined by the SLA.
• Ensure all the scheduled activities are successfully executed.

Essential Knowledge and Skills:

• Experience on shift working pattern.
• Experience in Operational environments.
• Technical education in electronics and/or telecommunications.
• Good understanding of satellite communication networks, systems, and propagation.
• Knowledge of VSAT, Ka band, L Band and C bands.
• Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.)
• Good PC skills with knowledge of MS Windows and MS Office.
• Must be able to communicate at all organizational levels.
• History of being a team player and team builder.
• Critical ability to set the right priorities in a complex environment.
• Strong troubleshooting and analytical skills.
• Positive and energetic attitude.
• Capability to work autonomously as well as a self-starter and self-motivated.
• Honest, Respectful and Patient.
• Ability to adapt and change in a dynamic working environment.

Desirable Knowledge and Skills:

• Experience in VSAT and ground stations installation
• Experience with Inmarsat systems/services
• Experience with mobile network and user terminals
• Working experience on Cisco routers, switches, firewalls and monitoring tools.
• CCNA Cisco certified.
• Skills in automation platforms, techniques and scripting.

Additional Information

You must be eligible to work in this location advertised.

Our culture and ways of working

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer – we provide a unique value to our customers
• Accountability – we take ownership, we deliver results, and we keep our promises
• Respect – we collaborate, we embrace and celebrate diversity and we value difference
• Excellence – we create bold solutions for our customers and put quality at the heart of everything we do

We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments.

Diversity

At Inmarsat we want the best people for the job, and we warmly welcome applications from you if you’re suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status.

Inmarsat is signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities.

To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you’re visually impaired we’ll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.