Night Team Member Manchester, England
Job description
Hello from Manchester Piccadilly Hotel!
You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.
This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.
We’ll support you in and out of the workplace by offering:
- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with £200 - £600 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
- Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance
Introduction to the Night Team Member role:
Our Night Auditors play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards
What we require from you
Our Night Auditors are hardworking individuals who can work on their own initiative and are key players in our reception teams.
This role is ideal for those in a supervisory role within a similar 4- or 5-star hotel environment. To manage the smooth running of the night audit procedures and reception back office, to ensure delivery of the highest standards of product and service, a passionate approach to exceeding our customers’ expectations and as a champion of our vision and values, promote a professional and positive image to all of our guests and contribute to the hotel’s targets. While this, providing our guests with a great stay every time.
Please see a summary of the responsibilities below. This list is not exhaustive
- This position will be shifts that cover throughout the Night and include shifts working Saturday and/ or Sunday.
- Entering /changing reservations information in OPERA system.
- Posting charges to guest accounts.
- Processing payment from the guests.
- Closing, balancing and making necessary corrections to guest accounts.
- Counting and balancing cash, credit cards and direct bill accounts.
- Investigation or analyzing out-of balance situations and making adjustments or corrections as needed.
- Completing various computer audit reports.
- Listening for or anticipating and responding to guest complaints.
- Cleaning the front desk, lobby area and areas as directed by Senior Management.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- You are a part of the property’s security team and are responsible to report any potential safety or security hazards to the Maintenance team. Know all the emergency procedures to follow and how to respond in the event of different types of emergencies.
For more information…
Visit: https://www.marriott.com/en-us/hotels/manmp-manchester-piccadilly-hotel/overview/
Be Inspired.
Be Empowered.
Be you.
Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.
This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.
