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Job Description

Ibis Bradford Shipley is looking for a multi skilled team member to join the team.

We are looking to provide around 25-36 hours per week, £11.46 per hour.

The role includes:

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
• Competent in taking Reservations, upselling where possible to maximise on average room rates.
• Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
• Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
• Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
• Carries out night audit and daily closure.
• Responsible for F&B 24/7 offering during night time and for breakfast set-up.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.
• Required to attend training sessions by company during day time.
• Working hours include weekends and public holidays.

Work Experience

• Previous Customer Service Experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.
• Well organised.
• Team spirit.

Benefits

• Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
• Bonus break 2 complimentary stays in our hotels in UK
• Friends & Family Rates.
• Pension Scheme.
• Childcare Voucher Scheme.
• Cycle to Work Scheme.
• Eye Test Vouchers.
• Staff Uniforms Provided.
• Employee Support through confidential Advice Line 24/7.
• Free meals on duty and uniforms provided
• Accor F&B Discount at any Accor Hotel Worldwide
• Accor Development Program