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Salary : £24,400 per annum

Contract : Permanent

Hours : 40 hours per week, any four/five days in seven, including weekend work on a regular basis.

This is an exciting time to join our Hotel team, as we move towards our vision of being a world-leading hospitality destination.

We are looking for a passionate Night Supervisor to support the Night Manager in driving standards across the night teams’ operation. You will be responsible for ensuring the operation continues to the highest standards throughout the night-time hours, making sure our guests receive the best hospitality Birmingham has to offer.

Please see our website to fully appreciate our first-class facilities set in one of Birmingham’s most prestigious locations.

Your duties will include:

• Dealing professionally with all guest requests, as well as any issues that arise in any given shift.
• Ensuring all employees are adhering to proper cash handling processes.
• Supporting the Night Manager in monitoring employee absence, adhering to the Hotel’s absence policy.
• Maintaining the ongoing health and safety of guests and staff, ensuring night fire safety and security walks are conducted.
• Working closely with the Hotel’s finance team to identify areas that require attention, such as outstanding payments and chargebacks.
• Ensuring that a thorough night audit process is followed by all members of the nights team.
• Support in the development and motivation of the night team, including delivering on-the-job training.
• Working closely with the Food & Beverage team to support the closing-down elements of Conference, Banqueting and Special Events.

You will be an experienced Reception Supervisor or a Night Receptionist looking to take your next career step, have exceptional guest service skills and have experience of night audits.

If you are interested in applying for this role, please send your CV and covering letter to: [email protected] .

Closing date: 24 April 2023