Night Shift Call Handler

Night Shift Call Handler Paisley, Scotland

M8 Recovery Ltd
Full Time Paisley, Scotland 23000 GBP ANNUAL Today
Job description

M8 Recovery Ltd are recruiting full time Night Shift breakdown controller / Call Handler. There are 4 positions available with various shift patterns.

Due to continued growth, and a new purpose-built control room we are offering positions in our Control Team, with the potential to progress within business.

M8 Recovery Ltd offer nationwide vehicle assistance. With a fleet consisting of recovery vehicles, commercial service vans and specialist vehicles, we aim to fix vehicles roadside or recover our customers vehicles to a destination of their choice.

You will be the first point of call for major motoring organisations, the motor trade, and the public for vehicles that have crashed or broken down at the roadside. As a controller, you must have the ability to multi-task alongside a confident and friendly telephone manner. Controllers dispatch the most appropriate recovery vehicle and personnel to the scene and act as a liaison between the Recovery Driver / Technician and the motoring organisation. Often there are multiple events happening simultaneously and so performing well under pressure is a must.

Your duties as a Breakdown Controller will include:

  • Offer front-line customer support following a breakdown.
  • Allocate correct resources to ensure that all calls and tasks are attended to by the appropriate recovery driver and vehicle.
  • Ensure customers are informed timely of job progression/development through to a satisfactory resolution.
  • Ensure that the necessary processes and procedures are understood and are followed thereby providing a consistent and professional service to the customer.
  • Quoting and booking jobs onto the industry bespoke software.
  • Liaising with the recovery personnel.

About You

  • Computer Literate - Using a multi-display computer system quickly and efficiently, including office 365, industry bespoke software and tracking system.
  • Excellent communication and customer care skills.
  • A good standard of written and spoken English.
  • Preferably some prior experience with call handling/customer service/call centre.
  • A good self-starter with the ability to multi-task is a must.
  • Ability to work well under pressure in a busy environment.
  • Good Knowledge of the surrounding area & the ability to use popular mapping systems is an advantage.
  • Some motor vehicle knowledge would be advantageous.

Job Types: Full-time, Permanent

Salary: From £23,000.00 per year / Weekly Pay / Upon completion of successful probation period an attendance allowance will be paid.

Schedule:

  • Night shift
  • Weekend

Job Type: Full-time

Salary: £22,000.00-£23,000.00 per year / Weekly Pay

  • Monday to Friday
  • Night shift
  • Weekend availability

Work Location: One location

Job Type: Full-time

Salary: £23,000.00 per year

Schedule:

  • 12 hour shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Work Location: In person

Night Shift Call Handler
M8 Recovery Ltd

www.m8recovery.com
Glasgow, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

Bar staff / 748 - The Regal, Cambridge
J D Wetherspoon plc Cambridge, East of England 10.4 GBP HOURLY Today

At a glance, your role is to deliver excellent customer service to make hungry and thirsty customers happy! A 50% discount on food and soft drinks, when working

Customer Service Advisor
Rhenus Home Delivery UK Northwich, England 23028 GBP ANNUAL Today

Making outbound calls when required to confirm a customers delivery date. Handling and resolving customer queries that come through via the phone and e-mail.

HEALTHCARE ASSISTANT
Milton Keynes University Hospital NHS Foundation Trust Milton Keynes, England 20270 - 21318 GBP ANNUAL Today

Band 2 pro rata if part-time. You may need to use persuasive skills to encourage patients to engage and undertake activities of daily living.

Delivery Driver
ATA Logistics LTD Northampton, England 17.65 - 24.7 GBP HOURLY Today

Must be of legal age and hold a valid driving license. Greet and interact with customers and the public with a professional and positive attitude.

Administrative Assistant
Rohan Solicitors Haywards Heath, England Today

Liaising with clients and other third-parties via email and telephone and video calls or in person as required. Conflict checking and AML requirements.