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Job Purpose

We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 6-Star front-of-house service delivery whilst maintaining a subtle, yet visible security presence.

A warm welcome from our front-of-house team will determine the first impressions of our clients and visitors. The role of the guest ambassador is to provide the highest level of client care and personal service to all associates in the clients’ business, which includes visitors, occupiers, and internal associates.

This amazing opportunity operates on a full-time contract working Night Shift 19:00-0700 working rotational shift patterns.

We offer a competitive rate of pay and you will be entitled to 28 days of holiday per annum including bank holidays.

At Croma PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

Key Responsibilities

• Deliver a 5–star guest experience at all times
• Provide a professional first impression and deliver beyond client/visitor expectations
• Ensure all visitors experience the full customer journey
• Provide and maintain a consistently superior level of customer service at all times
• Lobby hosting and lift escort management
• Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
• Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
• Anticipate and action client requirements in a professional manner.
• Provide a consistently professional service at all times
• Issue visitor passes using the agreed sign-in and out policies and procedures
• Ensure that on the day, meeting room/media suite bookings/queries or changes are dealt with efficiently
• Communicate where required visitor or client arrivals with a high level of discretion
• Handle all incoming telephone calls and enquiries in an efficient and sincere manner
• Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
• Handle mail and courier enquiries with discretion and sensitivity
• Provide administrative support
• Ability and foresight to create a safe environment for all guests and visitors
• Maintain a high-security awareness at all times
• CCTV interaction where required
• Complete a full detailed handover at the end of each shift

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
• Holds a true passion for high standards of customer service delivery
• Ability to provide a 5-star guest experience
• Previous experience in hospitality or a customer service-facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Intuitive customer-related logic
• Excellent telephone etiquette
• Ability to work independently with confidence, using own initiative as required
• Look for opportunities to enhance client/visitor experience
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
• Confidence and common sense to access and utilize expert resources when making decisions
• Maintain and practice a high degree of confidentiality at all times
• Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.
• Have an acute sense of security awareness
• Valid SIA licence preferred but not essential
• 5 years of continuous work employment history without gaps and verifiable work history

What We Offer

• Highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities Licence Upskill- where applicable
• Perk Box- Employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Health Cash Plan for you and your dependants