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Job description

The opportunity:
If you are an IT Support Professional who is passionate about building stronger, healthier and more connected communities, we want to talk to you! Reporting to the IT Manager, the IT Systems Administrator acts as the first point of contact for any IT related issues, will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues for existing systems, and setting up equipment across our locations. This is a hybrid postition with travel to centers within the Simcoe Muskoka area as needed.

In this role, you will:

• Maintain installed hardware and software systems within the Association
• Help ensure computers, peripherals, servers, and network components are maintained and upgraded as needed
• Assist with keeping necessary licensing, inventory logs, coding invoices and billing
• Collaborate and negotiate with third-party vendors as required
• Ensure the integrity of data storage and backup systems
• Maintain the internet connection and firewall and monitoring security tools
• Build and assist with knowledge base articles and documentation (PCI, SOP, DRP etc.)
• Support and configuration for cell phones (iOS/Android) and VoIP systems
• Add, remove or update user information such as logins and passwords
• Provide technical support for SaaS for the Association
• Participate in the design, development, and/or implementation of systems that improve productivity and stability as per Functional objectives and Industry Standards
• Provide exceptional customer service and support to Internal Staff
• Prioritize and resolve tickets within the IT internal ticketing system
• Provide instruction on proper use of hardware and software applications
• Provide desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Exercise strong judgment in making decisions and taking appropriate actions related to security and the privacy of data
• Support and configuration for cell phones (iOS/Android) and VoIP systems
• Perform other IT Systems Admin & Support duties as required

You bring:

• Post-Secondary education in IT and /or completion of an IT Administrator Certificate program
• 3 years’ experience in the IT-related field with hands-on experience as IT Helpdesk, Support and Administration
• Experience with IT ticketing software/service desk system
• Demonstrated Proficiency with VoIP systems, Microsoft Operating Systems (Windows 10 and above), Microsoft 365 Exchange, Microsoft 365 Azure Active Directory
• Knowledge of virtual machines (VMWare)
• Ability to understand or write scripts in VBScript or PowerShell
• Endpoint reporting and security support
• Experience with Salesforce/Avocado is an asset
• Knowledge of compliance and industry security standards
• Results-driven mindset, ensuring you deliver on your promises and take pride in your work
• Exceptional organizational skills highly regarded by those around you
• Ability to establish clear and effective courses of action for yourself and others, your communications are thorough, clear, and timely, fostering effective information sharing and supporting the achievement of goals across the Association
• Critical analysis and verbal reasoning with an ability to swiftly assess needs, analyze data, and provide valuable insights for enhancing operational results.
• Flexibility and adaptability while remaining attuned to your environment, enabling you to initiate and respond effectively to changing conditions
• Strong self-management leading you to thrive under pressure in a fast-paced environment directing your personal performance to achieve desired outcomes
• Valid Class G driver’s license and insured with own vehicle
• Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
• AODA Training
• Health & Safety Awareness Training
• Bill 168 (Violence & Harassment in the Workplace) Training
• PCI Compliance
• WHMIS

Why work the Y:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a SWIS coordinator, you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.

Perks:

• $53,000-56,000 annually based on experience and qualifications
• Typical work week 9:00am-5:00pm Monday-Friday – Hybrid work (with travel as required to different centers) including potential after hours and weekends
• Extended Health benefits after 90 days
• Paid sick time
• Wellness day
• YMCA Health and Fitness membership
• Pension Plan after 2 years

In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us:
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.

Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.

Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.
The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic campaigns.
Applications will remain open until filled.

We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department at [email protected].

Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Screen and three professional references for review prior to starting employment.

About YMCA

CEO: Kyle Barber
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Non-profit Organisation
Website: http://www.ymca.org
Year Founded: 1885