Night Receptionist The Langham
The Langham, London
Full Time
The Langham
0.00 GBP Today
Job description
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Night Receptionist to join our talented Front Office team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.
You will be working 40 hours per week, based on four ten hour shifts (excluding meal breaks).
In the role of the Night Receptionist your key focus will be to:
- ensure that all guests have received an efficient and friendly check-in, rooming and check out procedures
- respond to all guest queries and being proactive in your approach
- dealing with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary
- ensure that the requirements of the hotel’s credit policy are adhered to without exception unless instructed otherwise by the Night Manager
- maintain an excellent standard of computer input in accordance with departmental standards
Do you have? -
- previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment
- excellent customer service skills
- great attention to detail
- ability to work under pressure
- immaculate personal presentation
- previous experience of Opera PMS (advantageous)
