Night Receptionist London, England
Job description
The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations. We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing lounge & bar and fine dining restaurant.
Reporting to the Front Office Manager, our Night Receptionist is responsible for the smooth and effective running of the whole hotel overnight with their team members. This role of Night Receptionist is crucial for:
- Ensuring responsibility for the smooth running of the hotel during the overnight shift by ensuring a high level of service, comfort and security is provided for our guests
- Give our guests a highly courteous and personable welcome and departure according to the required standards, aiming to exceed their expectations
- Being conversant with all crisis management procedures and carry out any emergency procedures when and where necessary with the team
- Ensure safety and security of the car parking area, parked cars and customers on premises
- Being an ambassador for the Hotel and role model representing our values at all times by ensuring they are executed and maintained
The ideal Night Receptionist candidate would be a self-motivated, highly responsible and professional team player with a passion for service excellence. Ideally you have:
- A fully flexible rotating roster throughout the week (5 out of 7-night shifts per week)
- Previous experience in Front Office
- Excellent customer service, communication and problem-solving skills
- Advanced experience with RMS is desirable
- A good command of English is essential, a second language would be advantageous
For the successful Night Receptionist candidate, we offer:
- Uniform and meals on duty
- Training opportunities (on the job, internal and external qualifications)
- Employee recognition scheme through guests and fellow team members
- Employee stay rates throughout Europe (after passing probation)
- A PERKBOX subscription with benefits, discounts and savings available from your first day
- A commute allowance for days that you attend work
About us
The Ascott Limited is the largest international serviced residence owner and operator based in Singapore. Operating Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf, represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa.
With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals.
If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you.
