Night Receptionist London, England
Job description
Strand Palace is hiring a Night Receptionist to be the first point of contact for guests, assisting with check-ins, payments, and night audits.
Your Benefits
Working at Strand Palace has fantastic perks. We consider things like guaranteed hours, paying the London Living Wage, enhanced maternity pay, and cycle-to-work scheme as a given. You will also enjoy plenty more industry-leading benefits right from day one in your job, including:
- Access to your earned wages whenever you need them via Wagestream – no need to wait for paydayFree breakfast, lunch, and dinner on every shift
- ‘Introduce a Friend’ bonus scheme earning you up to £500.
- Free laundry and dry cleaning to save you money.
- ½ day paid time off on your birthday
- Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
- Paid volunteering day
- North Bank Card
- 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counseling and well-being support)
- Free use of the hotel gym
- BUPA health cashback plan (e.g., get cash back when you buy a pair of glasses)
- 50% off food and drink in the hotel bar and restaurant for you and your friends/family
- Discounted room rates for you and your friends/family at Strand Palace
- Additional access to discounted room rates at hotels worldwide, including L+R Hotels
What You Will Be Doing
- Provide a warm and professional welcome to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay.
- Assist the Night Manager in dealing with all emergency/crisis situations within the hotel at night, acting as the first point of contact for guests and emergency services as per the Hotel’s emergency procedures.
- Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct.
- Ensure all administration and night audit reports are completed to the hotel and departmental standards.
- Ensure all cash, credit card takings, and night shift banking are balanced in accordance with the Hotel’s policy.
What We’re Looking For
- Positive can-do attitude
- Passion for delivering exceptional customer service.
- Ability to thrive in a fast-paced and dynamic environment.
- Attention to detail and a focus on maintaining high-quality standards.
- Previous experience within hospitality or a service-based industry is an advantage, but not essential.
What We’re About
Strand Palace is one of London’s largest independent hotels and providing a warm and welcoming environment for our team is just as important as it is for our guests. If you were to ask our team why they like working at Strand Palace, they might tell you about the first-class training opportunities and our investment in career progression, their feeling of belonging to a diverse team, or the fun they have at work (and regular staff parties!) while delivering service with a smile. Whether you’re starting out in hospitality or a seasoned professional, we’re looking for people from all backgrounds with the right attitude rather than the perfect resume to join us in the heart of London.
Sound interesting? Apply now to join the team.
