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Job description

Job description

You will carry out all the functions of a personalised and warm welcome, in the image of SmartHostels:

• Preparation of arrivals, check in & check out of individual and group clients, telephone switchboard, handling client requests, etc.
• Also group arrivals for the next day, as preparing the information paper and key card
• Be responsible for the quality of customer follow-up: you will be responsible for the customer situations and will report information to your hierarchy (incidents, complaints, remarks or customer feedback, etc.).
• You manage your cash receipts and are responsible for your cash register; you also check all existing accounts + the balances if necessary £££
• Go around the hostel to make sure evrything is good
• Respond to all guest complaints in a caring and empathetic manner.Always love our guests.
• Do the no show report
• Comply with your responsibilities in relation to Fire, Health and Safety.

ARE YOU THE RIGHT PERSON FOR THIS JOB? ONLY IF...

- Details are important to you, nothing is missing thanks to your anticipation!

- Foreign profil: Need to have a work visa + health inssurance number

- You are attentive and friendly, you are overflowing with kindness!
- You are versatile and adapting to the situation
- You know how to manage pressure and stress, Master Yoda has taught you everything...
- You're a team player, your colleagues can count on you.
- Unbeatable at La Bonne Paye, your till is always fair!
- Autonomous, you know how to take the initiative.
- You love us and we love you back

Shift from 12am-8am

Provide discounts for accomodation

Let's start this adventure together asap!!!

Job Types: Full-time, Permanent

Salary: From £11.86 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• London, Greater London: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• Hospitality: 1 year (preferred)

Language:

• English (required)
• French (preferred)
• Spanish (preferred)
• Italian (preferred)
• Portuguese (preferred)
• German (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person