Night Receptionist London, England
Job description
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A NIGHT RECEPTIONIST AT THE GANTRY LONDON CURIO COLLECTION BY HILTON
What you'll be doing...
Reporting to the Night Manager and Front Office Manager, you can expect your working day to include the following.
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Is proactive, anticipates guests' needs, and looks for a suitable solution.
- Competent in taking Reservations, and upselling where possible to maximize the average room rate.
- Audits room rates, and charges, reconciles and balances revenues generated as per night audit checklist.
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Night Receptionist, you will need the following qualities and skills.
We are looking for someone with great attention to detail, exceptional communication skills, and creating a wow factor through perfect customer service for every guest.
You ideally are a hospitality professional who has worked in a customer-facing role, has a positive can-do attitude, and works well in a team. Experience in ONQ is advantageous but not essential.
This is a hands-on role, and the successful applicant must be able to effectively liaise with other departments, answer guest inquiries in a timely and courteous manner, use up-selling techniques to promote hotel services and facilities, and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days of holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief, and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
#LifeatRBH
An exciting 291 bedroom hotel with a sky bar boasting views across Queen Elizabeth Park and the London Skyline, a ‘speakeasy’ basement bar, 1st floor destination bar and restaurant with 2 external terraces.
