Night Receptionist Burton upon Trent, England
Job description
‘Welcome… May all who enter as guests, leave as friends’
Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.
As part of our reception team, you will play a critical role in creating the best first and last impression, from booking reservations, to welcoming on arrival through to waving our guests off at the end of the day delivering an experience that brings them back again and again.
Our Purpose
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hotel and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….
Your skills and expertise:
- You will be able to answer all phone call professionally, efficiently and in a friendly manner
- You will be polite and thorough ensuring all relevant information is received and provided to guests.
- You will be able to follow procedure and have a good understanding of the hotel and spa facilities, policies and procedures.
- You will be able to sell packages and additional treatments.
- You will take on general administrative tasks, assisting in the efficient day-to-day running of the hotel and spa.
Benefits:
- Competitive Rate of Pay
- Complimentary use of the leisure and spa facilities
- Free Parking
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- A fun, supportive and inclusive work environment with loads of development opportunities
- People say you can’t choose your family, well we choose you to be part of ours.
People say you can’t choose your family, well we choose you to be part of ours.
B Better than yesterday - We exceed expectations
A Aim High – We deliver exceptional guest experience
R Right Thing – We do the right thing, acting with integrity
O Own it – We are responsible for our actions and decisions
N Now – We operate with a sense of urgency and discipline
S Support – We are team players in everything we do
INDFOH
