Job description

We currently have an amazing opportunity for an passionate individual to join our well established nights team as a Night Porter at The Grand Hotel.

We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. If you are truly passionate about great service and about delivering the highest standards then we want to hear from you.

At The Grand, we make hospitality truly meaningful. At every level, we seek out exceptional individuals and people with talent, charisma and vision – the attributes that makes the Grand experience special.

Reporting to the Night Manager, you will assist in the smooth running of the hotel during night time hours. Based in the hotel lobby, this role centres around offering assistance and help to our guests and visitors as they arrive and throughout their stay, ensuring that all guests receive a warm and welcoming experience within the hotel.

Key responsibilities include:

• Providing a warm welcome to all guests arriving throughout the night
• Meet, greet and show guests to their bedrooms, assist with luggage, and be on hand to answer any guest queries about the hotel and the local area; as well assisting with the garage operation, parking and maneuvering cars as required
• Ensuring that guest safety and security is paramount at all times.
• Ensuring guest satisfaction in food quality and service, as well as maximising sales of food and beverage during the night.
• Covering the night audit and reception function as and when necessary

Ideally having experience within the hospitality industry, the successful applicant must have knowledge of current licensing laws. You will have a methodical, can-do approach to your work and have an enthusiasm to strive in pressure situations. A clean driving licence is essential for this role.

We are looking for individuals with a real interest in delivering outstanding hospitality, an energy and drive to succeed and a desire to be the best.

In return for your passion and commitment, we offer a great package including share of the service charge, hotel recognition scheme and incentive programme (including cinema tickets, free dinner & afternoon tea, cash rewards), discounted use of hotel facilities, workplace pension & life assurance, employee assistance programme, and a high street, local attraction & retail perks and discount programme.

#knowwhereyoubelong

We are committed to fostering a culture where everyone can be their full self, contribute and feel like they truly belong working here at The Grand, and we welcome applications from all backgrounds to broaden the diversity within our teams. We work to ensure that our recruitment processes are as inclusive as possible for everyone, including making adjustments for people who have a disability or require additional support. If you would like us to make any adjustments during the application process, please do contact us at [email protected]