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Night Porter - Birmingham

Job Number 22172417
Job Category Rooms & Guest Services Operations
Location Forest of Arden Marriott Hotel & Country Club, Maxstoke Lane, Birmingham, WARWICKSHIRE, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

An exciting opportunity to start your career journey with Marriott Hotel's. Come and join our Front of House team at the four star Marriott Forest of Arden and develop your career while providing a professional and energetic service to our members and hotel guests. 

In return the Forest of Arden offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.  

 The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40 and just four miles from Birmingham NEC, Airport and International Train Station.   

 The Forest of Arden is the perfect location for business and leisure and has a focus on culinary excellence with our AA Rosette-awarded restaurant, Cast Iron Bar and Grill. Marriott International is the worlds' largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities.  

 This elegant Marriott Hotel is one of the top UK Leisure destinations with two golf courses including our championship Arden course and a driving range and the Golf academy. The Forest of Arden also offers outdoor tennis courts, a fully equipped fitness centre and our relaxing Cedarwood Spa with 8 treatment rooms.  

Why Work For Us: 

In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:  

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent 

• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here 

• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. 

• Work alongside some amazing talent- award winning, experienced hospitality professionals 

• Discounted room nights, meals, and leisure club access-because your well being means so much  

• Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance 

• Access to major high street discounts so you can treat your friends and family as required 

What You'll Do 

To maintain a safe and secure hotel for all guests and associates.  To ensure the highest level of service is delivered to all guests during the night.  To ensure that standards are maintained and improved where possible.  The jobholder must be fully conversant with company policies and procedures and ensure that these are adhered to.  To actively contribute to achieving the targets set for the Front Office Balanced Scorecard and Guest Satisfaction Survey results

• Act as a confident role model for all new team members whilst taking a hands on approach. 

• Work with the team to deliver exceptional customer experiences 

• complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date  

• Print contingency lists to have a record of all guests in case of emergency Ensure that any Food & Beverage operations are supervised including bar closures  

• Operate the telephone switchboard station at the reception and process requests for wake up calls, and advise guest of any messages whilst assigning guests room and check-ins Create a fantastic environment for customers and team members to relax and enjoy their stay with us. 

• Support the management team to deliver consistently high standards. 

What You'll Have 

• The ability to be a Manager of the future 

• Strong leadership qualities that inspire others to do their best 

• Bags of energy and enthusiasm. 

• A down to earth attitude balanced with a sense of fun. 

• Natural flair for delivering a great customer service experience. 

• An eye for attention to detail 

• A confidence to let your personality shine. 

What's in it for you? 

• Amazing in house training courses & management development opportunities 

• Tasty meals on duty free of charge 

• Explore the world with friends & family discounts (Discount on F&B and accommodation rates) 

• Your own modern uniform at no cost to you. 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. 

 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.