Night Porter - Basingstoke Basingstoke
Job description
Night Porter - Basingstoke
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 33 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as...
Complimentary full leisure club membership for you and a family member or friend worth 1200
Discount on all overnight stays at Village Hotels
Up to 40% discount on food and drink at any Village Hotel
Excellent training and development
Discounts and cashback offers on many high street brands
A range of well-being and healthcare benefits
Financial wellbeing - Salary Finance
Employee Assistance Programme
Flexible and home working opportunities
A fun, supportive and inclusive work environment with loads of development opportunities
Regular team events and incentives
Monthly well-being programme for all employees to support your mental health
Anniversary rewards for every year of service
But what we need from you...
-Know what great customer service looks like
-Ability to resolve guest issues efficiently and positively
-Able to work on your own initiative
-Know what a good job looks like
-Forge and maintain strong relationships with all departments
