Night Porter Shanklin, England
Job description
Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of luxury coaches.
The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.
What we offer you:
- Performance based pay increase after 3 months of employment
- Continuous all year round employment – we don’t close for the winter months!
- Employee of the month scheme.
- Enhanced in house training, we invest in you and your career.
- Daish’s manager training academy.
- Extra day off for your birthday.
- Buy and sell holiday scheme.
- Staff getaway discount with any of our UK wide hotels.
- Coffee shop discount 50%
- Bonus for completing your allocated training
- Refer a friend scheme, split a bonus with your friend when you refer them for a role with us!
What we expect from you:
The role of the Night Porter is generally about the security of the building while most of our guests are asleep. A friendly, welcoming and efficient service from our reception is our aim and you will continue the good work carried out by the daytime receptionists.
- Undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience
- Ensure the security of the building is maintained through the quite hours, as directed by the hotel management. Usually done by regular walk rounds and recording the action in a log.
- To deal with guest requests to assist in a comfortable stay
- To be aware of your hours worked (17 week average rule)
- Be fully conversant with the procedures in case of an emergency. This will cover the procedure for guests being taken ill, fire safety and procedure, and also for yourself working alone.
- Be aware of company Health & Safety policy in your workplace and assist others to help to maintain a safe working environment, including the “buddy” contact process
- Assist guests with luggage if necessary
