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Night Duty Manager

Night Duty Manager

Holiday Inn London – Kensington High Street is one of Europe’s largest Holiday Inns, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool and Spa.

We are currently recruiting for a Night Duty Manager to join our team. Reporting to the Front Office Manager, you will be responsible for ensuring a smooth and efficient operation of the hotel and its various departments, enabling the provision of hassle free and quality service to our guests at all times. To be an ambassador for the hotel and the Holiday Inn brand and to represent the General Manager and Senior Team when they are not present in the hotel.

Your duties and responsibilities will include:

• Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.)
• Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, Concierge and Front Desk Area.
• Strive to ensure a first class initial impression of the hotel, and assist any guest facing issues, having problems before, during or after their stay
• Log any information in the DM log, in order to track and follow up any guest issues, or any re occurring or new problems arising.
• Responsibility of the overall care, hospitality and service given to our customers throughout their stay.
• To maintain communication with Housekeeping, to ensure that the hotel inventory is fully covered and all guest rooms are serviced and inspected
• To ensure hotel inventory is continuously updated by Housekeeping and sufficient guest rooms of each type are always available for guests’ arrivals.
• To liaise with Chief Engineer / Duty Engineer regarding rooms OOO/OOS, and follow up on progress.
• Be highly visible in the hotel lobby and outlets, proactively approach guests and check for satisfaction. Ensure all guests receive prompt, efficient and courteous service and all requests and comments are followed up.
• Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
• To be fully conversant with all matters relating to fire prevention, dealing with fire or bomb hoaxes and any other fire, life & safety related matter.

What we offer:

· Competitive salary.

· Meals on duty.

· Company funded healthcare plan.

· Access to GP helpline, Virtual Doctor, and Legal advice helpline.

· Access to Perkbox.

· Uniform and dry cleaning.

· Employee discounts across IHG hotels.

· Career Progression to everybody who wants to grow and develop within the company or industry.

· The opportunity to be part of a fantastic team and working for a Brand defining Hotel.

· 28 Annual Holidays (included Bank Holiday).

· Pension Scheme.

Key Requirements:

You will be a positive, enthusiastic and resourceful individual with excellent verbal and written communication skills and a proven ability to plan, prioritise, multi task and self manage, without constant supervision. Flexibility, adaptability and attention to detail are also key requirements of the role.

Previous hotel experience is desirable, along with a proactive approach, strong drive for results and a track record of achievement, along with the ability to network at all levels.

In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

This hotel is independently owned and operated by Kensington Close Hotel Limited.

Thank you for your application. However, please be aware that due to the high number of applications we will contact only successful candidates. Therefore, if we have not contacted you within 10 days of your application, we are sorry that we will not be able to help you in your search for a new position.

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount

Schedule:

• Night shift
• Weekend availability

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
Our hotel continue to work exceptionally hard to manage the impacts of the Covid-19 pandemic, and our primary focus is the health and wellbeing of all our guests and colleagues.

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Reference ID: Night Duty Manager