Night Concierge London, England
Job description
We are an ever expanding company who are looking for motivated individual to join our team, from March onwards to provide the highest levels of customer service, with nothing being too much trouble at any time of day or night. Reporting to the Site manager and working with him to ensure that the services and facilities provided to all residents are in accordance with the company’s standards. You will be based at the reception desk of this large residential development in Vauxhall, consisting of 600 residential units throughout 8 blocks.
Terms & conditions:
- Job Type: Full-time, Permanent
- Working hours: 8pm to 8am / 4 days on and 4 days off
- 20 days of annual leave
- Salary: £24k increased to £26k following successful completion of probation period of 6 months
- Uniform will be provided after 6 months of employment
Main Duties:
- Meet and greet Residents & Visitors
- Answer enquiries by telephone, e-mail, and personal callers at the desk
- Report any suspicious/unusual behaviour to the site manager
- Enter all events and relevant information into the calendar
- Report incidents, Health & Safety, and security issues
- Ensure that entrances to all the buildings are secured
- Monitor access to all the blocks and identify any suspicious behaviour and unauthorised persons
- Accept packages on behalf of residents, store them and finally release to residents
- Ensure that the parcel room is neat and organised at all the times
- Accept and release apartment keys to residents, contractors, letting agents
- Patrol internal and external communal areas, conduct building rounds
- Verify parking permits in the underground car park
- Monitor CCTV and handle information in strict accordance with GDPR
- Take water samples and log readings in the pool plant room
- Handle any complaints from residents in a courteous manner
- Attend to urgent cleaning issues outside of cleaning hours
Requirements:
- You must have a good command of spoken and written English language.
- Have a valid passport and allowed to work in the UK
- IT literate with good typing skills
- Able to work on your own and under pressure
- Well presented and have good timekeeping
- Must not live further than 1hr from development
- Have good customer care understanding and be able to put this into practice
- Be a self-starter, proactive when carrying out your duties.These points as listed are the minimum requirements to apply and if you do not meet any of the above please do not apply.
If you think you have what it takes can you email us with an up to date CV. If we think you might be suitable then we will contact you to arrange an interview.
Job Types: Full-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Schedule:
- 12 hour shift
- Night shift
Experience:
- Concierge: 1 year (preferred)
Work Location: One location
