NHS Administrator and Schedular Birmingham, England
Job description
Blue Arrow Coventry are currently recruiting for a NHS Administrator & Schedular based in central Birmingham. This is a full time position, working 37.5 hours per week, Monday to Friday.
The Role
A successful candidate will be an integral part of the locality working by supporting the All Age Continuing Healthcare Team in providing a strong business (non- clinical) and administrative function, ensuring compliance with national and local policies and operating procedures.
You will be the initial point of contact in the office for clients, their relatives and other stakeholders, dealing with both routine and specialist enquiries with excellent customer service skills.
The post holder will be involved in all aspects of the CHC office functions which includes full administrative support as part of the All Age Continuing Healthcare Team.
Key Responsabilities
- Minute taking across a variety of panels/meetings, processing Funded Care / Continuing Health Care referrals, liaising with outside agencies, organising meetings, updating our database, letter typing and dealing with all manner of enquiries via telephone and email.
- To provide a full administration service to the CHC team. From initial referral, throughout the eligibility process and to support the requirements post panel administration
- To log referrals in order of priority according to process and create accurate patient records on the electronic system
- To input data on electronic system, to enable accuracy in reporting
- To deliver an effective and competent level of administration and/or clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
- To arrange/schedule assessments and reviews for clinical colleagues, including contacting individuals, family members/representatives and other relevant professionals, as required
- To rearrange assessment case management and reviews for all cancelled appointments.
- Ensure assessors and case managers workload is on schedule
- Booking patient assessment, case management and reviews and having direct contact with distressed and anxious patients and their relatives, treating them with tact and dignity always
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