NHS 111 Call Handler Ipswich, England
Job description
Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Ipswich you’ll be doing just that!
As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. This role is challenging, busy and rewarding, everyday you will be working in a fast paced and dynamic environment, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.
This is your chance to train to be a Call Handler/Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
Our up coming training(start) dates are:
- Saturday 15th April - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (6pm-9.30pm) for 5 weeks
- Tuesday 2nd May - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
- Saturday 20th May - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (6pm-9.30pm) for 5 weeks
The extensive training equips you with valuable skills and includes assessments. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own
Once you’ve completed your training, you can join the team full or part-time on a variety of shift patterns to suit your lifestyle. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.
What you will get:
- £10.91 per hour– daytime and during training (07:00-23:00);
- £13.56 per hour – contractual night rate (23:00-07:00);
- £14.03 per hour – Red Zone night rate (23:00-07:00) – when working a night shift your pay rate is enhanced to Red Zone rate!
About You
We are looking for someone with the following skills and experience:
- Strong Customer Service skills (over the phone or face to face/ or previous Call Centre experience.
- Excellent listening and communication skills that involves talking to people and helping them.
- Ability to work calmly under pressure.
- Computer and keyboard skills (full Pathway training will be given)
- A real passion to help people and to work for NHS 111 (tell us about this in your interview)
- Be prepared to work shifts (24/7 rota providing cover on weekends, nights and Bank Holidays)
About Us
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Job Types: Full-time, Permanent
Salary: £10.91-£14.03 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
Schedule:
- Day shift
- Night shift
Work Location: One location
