Customer Service Representative - Home Insurance Newcastle upon Tyne, England
Job description
Serving our customers, communities, and planet a little better every day.
Salary: £20,500 to £26,400 depending on experience
Working Hours: Full time, 36 hours per week
Colleagues in our General Insurance department support Tesco Bank customers with their home insurance needs. You will be supporting customers who hold a policy with us and servicing their needs, including making changes to their policy. You may also be required to handle and resolve customer complaints.
After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model. In this blended working model, you will spend most of your time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.
The Role:
- Using your excellent listening and rapport building skills to provide an outstanding customer service
- Communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
- Using your own judgement to resolve customer queries appropriately
- Educating customers on the full range of products and services we offer - don’t worry, full training will be provided to ensure you are a Tesco Bank expert
- Listening to customers personal circumstances to understand their requirements and provide personalised solutions
What you’ll bring:
- Customer Service experience from retail, hospitality, leisure or a call centre environment is desired but not essential
- Communication, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for our customers
The Perks:
- Great colleague deals and discounts, saving you money on everyday purchases
- 10% discount card increasing to 15% after every pay day for a 4-day period to use in Tesco stores and online
- 7.2 weeks holiday entitlement with the opportunity to purchase additional holidays
- Mental and physical wellbeing benefits including our cycle to work scheme
- Retirement savings plan with a generous pension scheme where contributions matched 1:1 up to 7.5%
- Family friendly policies including enhanced maternity leave, shared parental leave policy and 4 weeks paid paternity leave
- Life assurance
All successful candidates must complete pre-employment screening checks. As part of this clearance, we will request and assess Right to Work in the UK, criminal record, and credit checks.
Job Type: Full-time
Salary: £20,500.00-£26,400.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Referral programme
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
