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There has never been a better or more exciting time to be a part of the team at Dornoch Station. Do you enjoy being a part of a talented team? And creating empathic guest experiences? If you do, we'd love to meet you!

The hotel is currently closed and undergoing a full refurbishment, due to reopen in Summer 2023 and join the Marine Lawn portfolio of hotels.

The Opportunity

As an on-property People, Culture and Training Officer, you will be reporting to the hotel General Manager with a dotted line to the Regional Director of HR whilst taking care of a team of the hotel team. You will have responsibility for all aspects of the people function, providing advice that reflects our culture and that is in line with our Team Member policies and employment law.

Keys areas of responsibility will include people administration, on-boarding, day to day support of Managers on all people matters including recruitment, learning and development, UK employment legislation and best practices. You will also work closely with the Regional Director of HR on executing aspects of the People and Culture strategy to drive the vision of becoming the employer of choice.

Your first 6 months will be focused on getting the hotel team fully recruited, trained and ready for the reopening!

You will be responsible for all the hotel's HR requirements, including but not limited to:

• Getting creative and rolling out initiatives to attract, retain, and develop Team Members
• Develop awareness and reputation of the hotel and the brand in the local community and promote Team Member involvement in the local community
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Support and administer a bi-annual Team Member satisfaction survey
• Build great relations with outside contacts such as colleges, schools, and universities
• Help create the Human Resources department budget and control expenses
• Being inquisitive and using data to find areas where we can improve and then finding creative solutions
• On-the-job training facilitation in conjunction with Heads of Departments
• Ensure training and brand standards are communicated and delivered consistently
• Coaching and supporting the GM and HOD's on all things people to foster productivity and enhance performance
• Oversee the hiring process at all levels and manage succession planning
• Finding ways to foster an inclusive, positive, authentic, and engaged culture across the hotel
• Work with department heads to develop initiatives to reach service standards and drive continuous improvement in the guest experience
• Ensure accurate and up-to-date HR files and compliance
• Manage the roll-out of the onboarding process, ensuring all Team Members are properly inducted into the business
• Rolling out and managing the hotel's recognition programme to ensure that appreciation becomes a distinctive feature of Troon's culture, ensuring our awards programme is inspiring
• Promoting a positive culture in the hotel through managing Team Member communications, social activities, celebrations etc
• To undertake any other reasonable task or responsibility as required by the General Manager, the Regional Director of HR, in order to meet our business needs

What are we looking for:

• Minimum of 2 years previous experience in an HR function (preferably within a customer service driven industry such as hospitality, retail or restaurants)
• Ability to problem-solve both operational and strategic issues through a pragmatic and commercially sound approach based on feedback from the operation
• Be able to demonstrate experience in a complete range of HR practices, including recruitment learning and development, employee relations
• Strong influencing, communication and leadership skills
• Must be passionate, committed, motivated and pro-active
• CIPD qualified level 5 or above is preferred (or working towards it)
• Confident training and development skills
• Ability to work Duty Manager shifts to support the hotel operations when required

N.B. while there is some flexibility in how the job is performed and the hours of work, the expectation is that the successful candidate will be in the hotel for all, if not the majority, of their working week.

The Perks

• Enrolment in pension from Day 1 for all eligible team members
• Meal on each shift in a dedicated team member restaurant
• Access to everyday discounts from high street retailers
• Discounted hotel room rates for you and your family (TC’s apply)
• Incentive schemes
• Access to participating in healthcare plans and insurance plans – just in case
• Positive team working environment

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine Lawn Hotels Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.

This newly refurbished 89 bedroom hotel is set to reopen in Summer 2023. The refurbishment will pay homage to the property's rich history, distinct neighbouring community and scenic views. The hotel is located a short walk from the first tee at Royal Dornoch Golf Course which has been ranked the third-best course in the world.