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Dove and Hawk are working with a Build to Rent Scheme looking to recruit a Leasing Manager to join their team. Reporting directly to the Director – Leasing & Operations, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service.

Main Responsibilities:

• Overall management of Corporate relationship including, strategy, account management, negotiation of bulk deals, and relationship with relocation agents.
• Responding to all Corporate enquiries and conducting viewings.
• Attending networking events to build relationships.
• Conducting Right to Rent on all corporate residents and occupiers.
• Attend welcome meeting on move day (where necessary).
• Management of output from Under the Doormat Instruction maximising conversions from GDS bookings.
• Work closely with Tenancy Team ensuring compliance with legislation in the agreement of deals and contract generation.
• Work closely with Building Managers to reduce voids and maximise retention.
• Management of internal CRM (Hubspot) including compliance with GDPR Regulations.
• Oversee and maintain all portal marketing ensuring it is in line with Consumer Protection Regulations.
• Line Management of team of negotiators ensuring KPIs and targets being met.
• Management of 3rd party Letting Agents – ensuring contractual obligations and KPIs are met.
• Overall management of Renewal targets, strategy and rents
• Ensure office rota is updated and cover is provided at all times.
• Ensure sufficient data capture by negotiators and external agents.
• Daily, weekly and monthly reporting.
• Pricing of relet and renewals.
• Working with finance business partner to ensure rent growth and occupancy are aligned with business plan targets.
• General office management.
• Management of Lettings Consultants’ incentives and targets
• Reporting to Director – Leasing & Operations

PERSON SPECIFICATION:

The successful candidate must have a Level 3 ARLA qualification as a minimum requirement.
An honest and trustworthy individual with an exemplary track record.
Excellent communication skills are essential.
A polite, friendly and professional telephone manner.
A thorough understanding of the Built to Rent market together with previous
experience with corporates or relocation agents is essential.
A highly motivated target driven individual with exceptional customer service.
Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills.
Strong written and verbal communication skills.

Salary £45,000 – performance related OTE £60k-90k per annum
Monday to Friday 8.30am to 5.30pm.

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