Networks Service Operator / Inspector United Kingdom
Scottish Water
Full Time
United Kingdom
24741 - 35566 GBP ANNUAL Today
Job description
Together we are Trusted to Serve Scotland.
Most people don’t think too much about how clean water reaches their taps.
But Scottish Water does. Frankly, it’s all we think about.
Join our NSO Customer Facing Team in the Tay area and you’ll help our teams make sure Scotland has a constant supply of safe, high-quality water.
What you’ll do
Problem-solver extraordinaire, you’ll make quick, accurate work of customer enquiries and network operations – helping fix any water supply problems. That might include turning your hand to valve shut-offs, identifying bursts, maintaining street infrastructure, and more.
No two days are quite the same, but you’ll set the plan and prioritise activities for the maintenance squads. You’ll also make sure tasks are completed, verify timesheets and generally provide guidance on site.
You’ll collect relevant data, report on customer issues and send out key notices for shut-offs, technical requirements, GIS drawing updates, and so on. You’ll know your bylaws from your codes of practice, so you can explain what’s what to customers.
Now and then you’ll carry out sampling on bursts, or customer complaints to make sure every last drop is compliant with regulatory requirements.
What you’ll bring
You’ll know how the water network operates – bringing knowledge of DOMS policies, reviewing risk assessment method statements, and hygiene code.
You’ll always have your health and safety hat on to keep the team and customers safe. Top-notch communication skills are essential too – our customers will turn to you for the information they need.
You’ll need a valid driving licence, but we’ll provide the wheels. As part of the team, you’ll take your turn on the standby rota for out-of-hours work too. Ideally, you will also have HAUC specification for the reinstatement of opening in roads.
What you’ll get:
While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.
The salary band for this role is £24,741 - £35,566 per annum, dependent on skills and experience.
You can also expect:
- 38 days of holiday per year (including public holidays) with the option to buy 5 more
- Eligibility to join the defined benefit, contributory pension scheme
- Annual company bonus
- Life assurance scheme
- Paid time off for community volunteering
- Access to "SW Splash", saving you money on holidays, bills and shopping
- Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working
The closing date for applications is the 24th May 2023
Do you have any support needs?
Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us
here
with the vacancy reference number in the subject line so we can work with you to support you throughout your application.
Working at Scottish Water
Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!
We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.
In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).
We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.
We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.
You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.
Next Steps
Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.
For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:
As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date.
Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.
Scottish Water
www.scottishwater.co.uk
Dunfermline, United Kingdom
Douglas Millican
$500 million to $1 billion (USD)
1001 to 5000 Employees
Government
Energy & Utilities
2002
