Network & Telecoms Engineer Basingstoke, England
Job description
The Network and Telecoms Engineer role is to provide reliable and efficient maintenance and development of the Trust’s network and telecoms infrastructure across all Trust sites, maintaining all operational activities of the technical environment and the operational services it provides to its customers.
To provide technical expertise within the Network and Telecoms field: identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the trust and its customers.
Work closely with other members within the team and department, troubleshooting issues and working on complex projects.
This is a customer facing role, by telephone, email, and face-to-face. You will also need to liaise with internal departments and external companies always providing a high-quality customer & professional service.
Network and Telecoms Engineers will be expected to participate in the Network & Telecoms 24/7 on-call rota and planned maintenance activities outside of core office hours as required by the business.
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
- Responsible for implementing and maintaining network and telecoms infrastructure and systems to ensure the IT operational services are available to the Trust’s users, including: • Networks (Wired and Wireless)
- External Connectivity (WAN’s, etc)
- Firewalls
- All network and telecoms systems/equipment hosted on and off premise
- Telecoms including Mitel IP telephony
- Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Responsible for completing all assigned project tasks within agreed timeframes and escalating any likely breaches.
- Responsible for attending all Trust sites as required and work on site to provide BAU support cover or complete assigned tickets and project tasks.
- Managing system updates and upgrades with minimal impact on the production environment.
- Responsible for documenting systems.
