network technician

network technician Midtown Toronto

Dental IT Corporation
Full Time Midtown Toronto 48000 - 12.04 CAD ANNUAL Today
Job description

Dental IT Corporation provides a one-stop-shop for IT solutions for Dental and Medical professionals in the GTA.

We are looking for friendly and client-focused technicians to join our team to provide onsite support and project implementation for our customers. The On-Site Support team is responsible for overall support encompassing desktop hardware, operating system, Dental & Medication application software, & technology peripheral.

  • Provide service and customer support during client location visits
  • Resolve technical hardware and software issues by utilizing documented processes
  • Logging timely and detailed descriptions of service requests, incidents, and problems in the ticketing system
  • Manage all on-site installation, repair, maintenance, and test tasks
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
  • Ensure that the clients’ technical needs have been resolved to their satisfaction
  • Update service ticket status and details in real-time while at the client site
  • Contact vendor to coordinate software & hardware upgrades and repair
  • Prioritize and schedule problems.
  • Troubleshoot & resolve LAN, desktop/notebook hardware and software problems
  • Escalate tickets (when required) to the appropriate team members
  • Develop instruction documentation and knowledgebase articles
  • Ensuring accuracy, clarity, and quality of work reflecting an underlying drive to increase efficiency and track organizational measures
  • Follow IT Policies and Procedures
  • Must be able to communicate professionally and build positive relationships with customers
  • Perform related duties consistent with the scope and intent of the position

Job Type: Full-time

Salary: From $48,000.00 per year

Schedule:

  • 8 hour shift
  • Weekend availability

Work Location: In person

network technician
Dental IT Corporation

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