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Job description

Dental IT Corporation provides a one-stop-shop for IT solutions for Dental and Medical professionals in the GTA.

We are looking for friendly and client-focused technicians to join our team to provide onsite support and project implementation for our customers. The On-Site Support team is responsible for overall support encompassing desktop hardware, operating system, Dental & Medication application software, & technology peripheral.

• Provide service and customer support during client location visits

• Resolve technical hardware and software issues by utilizing documented processes

• Logging timely and detailed descriptions of service requests, incidents, and problems in the ticketing system

• Manage all on-site installation, repair, maintenance, and test tasks

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions

• Ensure that the clients’ technical needs have been resolved to their satisfaction

• Update service ticket status and details in real-time while at the client site

• Contact vendor to coordinate software & hardware upgrades and repair

• Prioritize and schedule problems.

• Troubleshoot & resolve LAN, desktop/notebook hardware and software problems

• Escalate tickets (when required) to the appropriate team members

• Develop instruction documentation and knowledgebase articles

• Ensuring accuracy, clarity, and quality of work reflecting an underlying drive to increase efficiency and track organizational measures

• Follow IT Policies and Procedures

• Must be able to communicate professionally and build positive relationships with customers

• Perform related duties consistent with the scope and intent of the position

Job Type: Full-time

Salary: From $48,000.00 per year

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person