Network & System Support Maidenhead, England
BT
Full Time
Maidenhead, England
26667 - 32404 GBP ANNUAL Today
Job description
Network & System Support
Job Req ID: 22153
Posting Date: 7 Sep 2023
Function: Cyber Security
Location:
Maidenhead (4312), Maidenhead, United Kingdom
Salary: Competitive plus £5k DV bonus
Job Title: Network & System Support
Locations: Maidenhead
Due to the sensitive nature of this role you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
Why this job matters:
In your role as a Network & System Support, you’ll bring your technical expertise to bear on interesting and challenging problems within Cyber Security. You will solve real-word problems for customers and deliver solutions in an agile manner and ensure we build exactly what they need to time/cost/quality. You will have the opportunity to learn about a wide range of technologies, hardware, and DevOps practices. The solutions you create will utilise the latest technologies, demonstrate innovation and thought-leadership, and provide brilliant outcomes for customers.
What you’ll do:
- To support delivery/deployment of aspects of an IT and/or Network Security procedure or processes, operations and architectural solution or network/security build.
- Monitor and response to security/network incidents, work closely with customers and Operational Support teams to resolve requests and incidents in an accordance with contracted Service Level Agreements.
- Complete fault tickets accurately and with the required detail to produce a summary report.
- Support with Change/Asset Management to identified changes or equipment/spares needed to resolve an Incident.
- Support, track, manage and own routine and maintenance activities.
- Ensure field teams are performing the routine and maintenance tasks, liaise with Resource Management to obtain the correct skills to undertake the tasks.
- Be responsible for keeping the environment patched using the relevant Standard Operating Procedures and assist in system administration activities.
- Actively carry out routines including system/network health checks, ensuring relevant metrics are captured and available.
- Be an escalation point for on-going problems that may affect service operations and be responsible for the lifecycle of assigned problem tickets.
- Providing support on system maintenance and liaising with relevant subject matter experts to resolve faults.
- Undergo additional training to match operational requirements and equipment.
What you'll bring:
- Networking, Windows, and Linux knowledge.
- Knowledge of TCP/IP Protocols, network analysis, and network/security applications.
- Ability to multi-task, prioritize, and manage time effectively, to deliver on agreed deadlines. Experience of 1st line incident detection, hunting, and response as well as the ability to analyse and manage response activities.
You might even have:
- Network Transmission – e.g. Ciena/Fibre including the monitoring of Fiber Networks.
- Cisco CCNA or Networking Experience.
- Experience in supporting a Network infrastructure
- Industry Recognised Qualification from bodies such as COMPTIA COMPTIA Security+/Network+
Diversity and Inclusion:
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.
What's in it for you:
- Discounted BT Broadband, TV & mobile packages and BT products
- 10% pension contribution
- Professional development and paid for industry certifications/qualifications
- Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
- Well-being support for you and your family
- 3 days paid volunteering a year Flexible and smart working (subject to business needs)
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
