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WHAT YOU WILL BE DOING

Site Based Contract with a Hybrid Working Pattern

Join our community.

As part of the Network Operations team, you are a central point of engagement within Santander, inclusive of managing, monitoring and 1st/2nd line support of Santander UK’s computer networks to ensure maximum availability and performance.

By managing key events appropriately and efficiently in line with the Service framework, you will be very much involved in ensuring that key SLA’s for Service are being met.

The difference you’ll make.

• Collaborating with all departments from across the Bank and third parties, to ensure we deliver the best Service possible, as Operationally we are the Central Hub and have key relationships with Change and Incident teams.
• Providing inputs within the IT command centre ensuring Controls are adhered to and reviewed.
• Analysing and deliver key service metrics from the tools available as well as 1st & 2nd line fault investigation, escalation and resolution.
• Monitoring and support of Santander’s UK’s Branch, Head Office, Data Centre and Voice Networks while also maintaining network documentation and supplying information to project teams, management & 3rd parties.
• Identifying and Investigating of network faults inclusive of resolution or escalation as appropriate.
• Changing Implementation within the Production environment for key Services inclusive of DNS change, Load Balancer traffic switching.

What you’ll bring.

• Previous Network experience L1/L2 with operational experience of Voice networks & related technologies (Cisco / Avaya)and basic Incident management experience.
• CCNA or equivalent in Routing & Switching with proven experience troubleshooting F5 Big IQ, LTM, GTM. Confidence with DNS & DHCP appliances.
• Logical network diagnostic approach to faults and problems. Understanding of complex architectures and topologies
• SevOne and IBM Netcool hands on experience
• Strong Communication skills and ability to work well as part of a close-knit team while also being able to report on critical network compliance and availability.
• Understanding of SOC operations and experience engaging operational functions: Cyber Threat Intelligence, Vulnerability Management, Purple Teaming, and Networks.

It would also be nice for you to have.

• ServiceNow knowledge and use.
• Previous Banking experience.
• Agile Fundamentals - including understand of IaaS, PaaS, microservices, docker and continuous deployment lifecycle. ALM.
• Cloud Computing understanding (AWS)

What else you need to know.

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role is based in Milton Keynes.

Site based contract with some hybrid working, time in the office to be confirmed with line manager.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend ‘Meet Ups’ and be part of internal and external technology communities and work for an organisation that’s dedicated to your learning and ongoing development.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Competitive salary plus a £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.