Network Manager Birmingham, England
BT
Full Time
Birmingham, England
38743 - 40858 GBP ANNUAL Today
Job description
Network Manager, Regional Radio Performance & Optimisation
Job Req ID: 19863
Posting Date: 11 Aug 2023
Function: Engineering
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive with great benefits
Why this role matters
This role is in our Networks division. In Networks, we play our part, every day, to make this true. We are responsible for the heart of BT, making sure our networks stay reliable, resilient, secure, and ahead of changing demands.
Our networks – both fixed and mobile – play an essential role in our 30 million customers’ lives, their businesses, and the economies of the 180 countries we operate in.
We’ve built a team of the world’s best communications technology experts. Our engineers have achieved extraordinary things: constantly upgrading and reimagining the network to stay ahead of the game, innovating using the latest network cloud, AI, virtualisation and advanced optical tech to build and maintain our world class global infrastructure.
This role has a direct impact on:
- EE/BT current & future Network Performance, Network Efficiency & Subscriber’s Experience (inc Emergency Services Network).
- Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network.
- Positive/Negative perception/PR of Network performance/customer experience.
- influencing our internal/external stakeholders and suppliers to deliver the Best Network objectives.
What you’ll be doing
The role purpose is to drive improvement in Radio Coverage & Performance through effective performance management and localized network optimisation. Main accountabilities for the role include:
- own and drive improvement in all factors impacting Radio Coverage & Performance with the goal of providing optimal Customer Experience for our subscribers.
- Use multiple inputs from RAN Performance/Capacity data, Coverage data, Customer complaints & drive surveys amongst others to form plans for improvements across your geographic area.
- lead a highly skilled team of specialists to ensure the team/company objectives are continually delivered.
- driving improvement in Customer Experience and Network Performance whilst leveraging opportunities for capex/opex reduction across your geographical area of responsibility.
- Build effective relationships with peers & stakeholders to ensure the tooling, processes, kpi’s and insights are fit for purpose driving more automation where possible.
- Contributing into budget planning and business cases as requested by Senior Management & Programmes.
You'll have the following skills and experience
Skills
- Team Management: Strong interpersonal skills and an ability to drive and motivate your team to deliver results.
- Story-telling with data: strong skills in building the case for improvement plans, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
- Continuous Improvement: identifying the right KPIs/data to confirm ongoing Radio/customer improvement. Continually searching for improvement opportunities for our network and our customers.
Experience
Mandatory experience required for this role includes:
- Extensive Mobile Network RAN optimization/planning and/or RAN Performance knowledge.
- Adept at making decisions in ambiguous situations using incomplete information or differing opinions (eg divided team loyalties or unclear deliverables).
- Demonstrates ability to drive actions from insights, align project plans and objectives with strategy and values.
- Knowledge of building business cases and developing and delivering RFP’s.
- Proven experience of people management.
Benefits
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
