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Network Engineering Professional Chippenham, South West England, England

BT Group

Full Time Chippenham, South West England, England 42066 - 58031 GBP ANNUAL Today

Job description

Network Engineering Professional

Job Req ID: 21702

Posting Date: 18 Aug 2023

Function: Business Services & Operations

Location: Chippenham (4308), Chippenham, United Kingdom

Salary: Competitive salary + Benefits

Recruiter: Krystle James

Hiring Manager: Nathan Caddell

Career Grade: E

Internal Closing Date: 30/08/23

Why this job matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

You will be supporting bespoke secure voice services based in Wiltshire. The primary responsibilities will be to provide 2nd line technical support for incident resolution, request fulfilment, remote monitoring and controlled configuration tasks across various technologies including multiple Ribbon devices, Juniper, Cisco and Palo Alto security devices. Remote diagnostics to achieve incident resolution and accurate dispatch of incidents to the correct agents. Remote configuration of Ribbon, Juniper, Cisco and Palo Alto devices as part of the fault rectification and provision of service processes. 24/7 on-call support may also be required. Security Clearance is mandatory.

You will be expected to contribute towards the team’s success / performance and support team colleagues to enhance customer experience.

What you’ll be doing

Technical operational engineer on specific customer platforms within the IUS contract.

2nd Line Technical Support Professional and Specialist on large, complex and highly secure contracts.

Ribbon, Juniper, Cisco and Palo Alto support. Provide 2nd line technical support for all voice services in the UK and overseas. This includes problem identification and resolution in accordance with service level agreements. System Administration support. Remote configuration of Ribbon, Juniper, Cisco and Palo Alto devices as part of the fault rectification and provision of service processes in accordance with service level agreements.
Transformation and Migration Support. To support transformation and migration programmes and projects. To support project teams to allow BT to meet agreed timelines and milestones. This may require a flexible approach to meet our customers’ needs and requirements.
Patching and Upgrade Support. To support any vendor advised weekly, monthly, quarterly patching schedules to meet agreed customer contractual requirements.
Operational Procedures. To assist the Operations and Service managers in establishing, maintaining & improving support systems, local procedures and local work instructions.
To support all the contractual ITIL processes as to meet all contractual requirements.

This role will be based in the Chippenham Methuen Park Location. 4 days office based & 1 day remote. Mon-Fri 8am-4:30pm. SC and DV Clearances must be obtainable.

Essential Skills

IP Networking
Juniper
Cisco
Palo Alto
Ribbon Devices (Desirable)

What we'd like to see on your CV

Experience of visibly representing a company with direct customer interaction.

Ability to operate within a high pressured and highly secure environment.

Accountability for making technical changes locally.

Experience of being a technical expert in the many different technologies found within the fixed voice area.

Ability to ensure functionality and security routines are carried out to meet contractual obligations.

Benefits

Competitive salary
% on target bonus
25 days annual leave (plus bank holidays), increasing with service
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan
Option to join BT Shares Saving schemes
Discounted BT products including broadband and BT Sport
Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

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