network engineer Cramlington, England
Job description
IT Systems & Network Engineer Windows Server Exchange VMware
My fantastic client in Cramlington is currently looking for another IT Systems and Network Engineer to come on board on a permanent basis. This is to continue their large growth plans for the upcoming year.
This is a hybrid based role offering 2 days per week remote work from home.
The candidate will form part of the Help Desk Call escalation process to diagnose and resolve service/support calls within prescribes target SLA.
Job Role:
- To log customer support calls, diagnose and resolve service/support calls, escalating to colleagues when necessary whilst still owning the problem.
- To actively Monitor/Manage/Update each Call's progress, keeping lines of communication open with colleagues and customer through to completion.
- Solutions Planning & Implementation through to completion
- Working within a team environment to provide technical assistance and guidance to colleagues in order to deliver a high level of service & support to the customer.
- Liaising with Sales to provide Pre & Post Sales technical advice/assistance in order to confirm the technical validity of proposed solutions.
- Have an all-round technical portfolio of experience in the Installation, Configuration, Repair and Support of a wide range of hardware, operating systems, and applications in a LAN/WAN environment.
Technical skills and experience must include some or all of the following:
- Support and Maintenance of Server & Desktop Hardware & Operating Systems
- Microsoft Active Directory skills
- MS Exchange/O365 management, installation, and migration
- SAN, NAS DeDupe Storage
- VMware/Hyper-V infrastructure
- LAN/WAN/WLAN Network troubleshooting and support
- Backups/Replication/Disaster Recovery
This is a permeant role, with 2 days per week remote working from home paying a salary of £30-40k per annum, plus training and a huge amount of opportunities for progression.
If you are a solid IT Systems & Network Engineer with strong experience of Windows, Active Directory, Exchange, and VMware then please forward tour CV over to me ASAP as interviews are being arranged immediately.
