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Job description

Opportunity information

Salary £21540 per year
Duration 30 months
Advert closing date 30/06/2023

Description

You will be working within several different teams who are responsible for providing technical support and assistance to end-users. Playing a crucial role in maintaining the efficiency and productivity of technology infrastructure by resolving technical issues and ensuring smooth operations.

You will gain excellent problem-solving skills, technical expertise, and customer service abilities which will contribute to the overall success of the Intelligence Solutions business unit in Malvern.

• Installation and configuration of SCi-Toolset software
• Assist in the maintenance of internal and end-user IT systems,
• Develop working relationships with internal and external customers and system users.
• Provide long reach technical support to end-users
• Diagnose and resolve technical issues related to hardware, software, applications, and network connectivity.
• Escalate complex issues to appropriate team members.
• Create and update documentation for technical procedures
• Collaborate with cross-functional teams to identify recurring issues and propose solutions

Entry requirements

Minimum of 4 X GCSEs grades 9-4 (A-C) including English and Mathematics

Level 3 qualification in Tech in desirable

Knowledge of IT Security

Previous A Level, Apprenticeship or BTEC in Tech related subject.

Training to be provided

Network Engineer Level 4 Apprenticeship Standard:
The successful candidate will undertake a 30 Month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

Things to consider

Participate and provide after-hours support when necessary.
Can you get to the vacancy location?
Are you looking for a long term career in Tech?

Skills required

Array

Future prospects

Opportunity to progress onto the Digital and Technology Solutions Professional Degree Apprenticeship on completion of the level 4.

Hours per week 38
Working week Monday - Friday (times TBC)
Apprenticeship standard Network engineer (Level 4)

Malvern, Worcestershire, England, WR14 3SZ

About The Development Manager

Revenue: $1 to $5 million (USD)
Size: 1 to 50 Employees
Type: Company - Private
Website: https://thedevelopmentmanager.com/
Year Founded: 2007