network engineer Quinton, Warwickshire, West Midlands, England
Job description
Network Support Engineer
When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.
Reporting into the Network Support Manager, you will work as part of a dedicated engineering team providing technical solution support for the customer network.
What you’ll do:
- You will deliver Level 2 technical support; share and communicate between Technical Support team, Service Center and customer.
- Conduct network performance analysis in order to assess the impact of a problem and to solve customer service-related issues.
- Assist in providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network.
- Manage the timely delivery Manage preparation and execution of service migration MOPs, network upgrades and retrofits of quality Software increments.
- Highlighting anomalies with respect to products and their operational configurations, in order to avoid known issues in the customer network which may have potential operation impact.
Who you are:
We are looking for an experienced Juniper Network Engineer with JNICIA certification and proven experience in the support of Juniper routers, switches, virtual chassis and firewall equipment in a live network.
You must be able to demonstrate sound technical understanding of Network Routing Protocols - OSPF, BGP, ISIS, MPLS.
Key requirements:
- Experience in a Telecommunication/ IT Support environment for a carrier class network
- Experience in a customer facing role
- Experience in participating in an out of hours on-call rota
- Ability to develop logical and innovative solutions to complex problems.
What we offer:
A career at Telent can span sectors, roles, technologies, and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- Car Allowance
- 33 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent:
Click for Telent Video
Brilliance brought together.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focussed.
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